Regional Client Operations Manager

4 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Assembly Full time

About Assembly

We're a modern alternative agency that brings together industry-leading data, talent, and tech to drive growth for top brands. Our global community of experts combines global thinking with local expertise in over 20 markets worldwide, enabling brands to engage and move consumers anywhere.

We use our proprietary data solutions platform, STAGE, to surface powerful insights that transform into actionable brand opportunities. We're at the forefront of new media, technology, and platforms embedded in the lives of today's consumers, and we're committed to making a positive impact through measurable social and environmental initiatives.

Our Mission

We're dedicated to helping our clients succeed in a rapidly changing market. Our team is passionate about delivering exceptional results and building long-term relationships with our clients.

The Role

We're seeking a highly skilled Client Finance Liaison to join our team. As a key member of our finance team, you'll be responsible for ensuring all client media investments are billed on time and providing day-to-day support to our clients.

Key Responsibilities

  • Establish and maintain excellent relationships with internal and external stakeholders
  • Ensure all clients' finance needs are met, providing day-to-day support to ensure all bookings are billed and paid in a timely manner
  • Coordinate with Client Introduction and Client Finance Teams from ERP Job Set-up to Revenue Recognition
  • Develop and implement efficiency improvements to billing process and reduce billing errors and unbilled balances
  • Review WIP periodically, including Advanced Billing, Fees, and Deferred Fees (Revenue) reconciliations
  • Support Accounts Receivable on aged balances to resolution
  • Review and report on Media Spend per client and channel
  • Support Accounting and Finance to improve working capital performance and processes around cash flow reporting and forecasting
  • Conduct thorough reviews to ensure client contractual compliance
  • Ensure ERP (Maconomy) is in line with process and that job journals are used correctly and WIP is on the correct job
  • Actualize media investment that is billed on account
  • Reconcile estimate billings in a timely manner
  • Support Accounting and Finance with the month-end client level netting process
  • Support in client audit

Requirements

  • 2 to 4 years previous experience as a Reconciliation Liaison or similar
  • Media agency experience preferred
  • Previous experience working with Maconomy/MediaOcean is preferred
  • Knowledge of media best practices preferred
  • Able to operate effectively in a matrix structure
  • Excellent analytical and problem-solving skills
  • Detail-oriented, with a natural ability to identify issues, create solutions, and drive through to implementation
  • Ability to work well with all stakeholders, diplomatic, highly engaged, and a strong sense of ownership
  • Naturally curious to interrogate and validate financial information
  • Excellent Excel skills
  • Excellent communication and organizational skills
  • Ability to work collaboratively as an integral part of a wider team
  • Proactive team player
  • Ability to work under pressure and meet deadlines through excellent project management skills and to explain financial information to non-financial people

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