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Client Manager
2 months ago
About the Role
We are seeking a seasoned Client Manager to join our team at NTT DATA. As a Client Manager, you will be responsible for managing and growing relationships with our regional clients to drive expansion and renewals across all solution areas.
Key Responsibilities
- Develop and execute account strategies to drive revenue growth and client satisfaction.
- Build and maintain strong relationships with key stakeholders, including clients and internal teams.
- Work closely with our network of offices to deliver exceptional client experiences in each market.
- Identify and pursue new sales opportunities to maximize revenue and margin targets.
- Collaborate with local Client Managers to develop and drive Dimension Data strategy within assigned regional accounts.
- Utilize engagement skills to establish account strategies with key stakeholders, focusing on power, receptivity, and dissatisfaction.
- Minimize churn and maximize retention in assigned accounts.
- Effectively manage accounts, opportunities, pipelines, and forecast using NTT's sales tools and methodology.
- Stay up-to-date on International Trade Policy and its implications on our business.
- Meet or exceed quota targets through comprehensive account management.
- Grow profitability, revenues, and client satisfaction levels for NTT's regional clients' portfolio.
- Drive client satisfaction throughout the entire lifecycle of the clients' buying process, taking ownership of commercial agreements.
- Generate demand by assisting clients to identify current needs and articulating how NTT can add value through services and solutions.
- Approach account management in a systematic way, identifying strategies to develop and grow accounts profitably.
- Conduct vulnerability analysis to ensure client requirements are at the heart of proposed solutions.
- Positively influence and enable financial control, governance, and compliance in regions to prevent and reduce financial costs.
- Act as the first point of contact for client issues.
Requirements
- Sales business acumen, including planning, leveraging tools and data, and focusing on NTT business requirements.
- Sales client engagement and management, including understanding client needs, effective sales planning, and building trust.
- Sales solution skills, including knowledge of NTT offerings, client applications, use cases, and market trends.
- Sales pursuit, including identifying and advancing opportunities at assigned prospects and clients.
About NTT DATA
NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. We are committed to helping clients innovate, optimize, and transform for long-term success. Our services include business and technology consulting, data and artificial intelligence, industry solutions, and application development and management.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.
