Client Service Manager

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China State Street Full time
Job Title: Client Service Manager

We are seeking an experienced Client Service Manager to join our team at State Street. As a key member of our Client Service function, you will be responsible for delivering exceptional client service and ensuring that our clients receive the highest level of support and expertise.

Key Responsibilities:
  • Manage client relationships and deliver high-quality services to meet client needs and expectations.
  • Collaborate with internal stakeholders to resolve client issues and improve service delivery.
  • Develop and implement strategies to enhance client satisfaction and loyalty.
  • Provide subject matter expertise to support new business onboarding and other projects.
  • Drive process improvements to enhance client service and efficiency.
Requirements:
  • University graduate with 5-8 years of experience in asset servicing, custody, fund accounting, or fund administration.
  • Strong leadership and communication skills, with the ability to work effectively with clients, senior management, and peers.
  • Proven track record of delivering high-quality services and improving client satisfaction.
  • Strong technical, critical thinking, and creative thinking skills, with the ability to analyze complex issues and develop effective solutions.
  • Fluency in English and Chinese (Cantonese and Mandarin) languages.
What We Offer:

State Street is a leading financial services company that offers a comprehensive range of services to clients around the world. As a Client Service Manager, you will have the opportunity to work with a talented team of professionals and contribute to the success of our clients. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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