Client Manager

4 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China NTT Full time
Unlock Your Potential as a Client Manager at NTT DATA

Are you a seasoned sales professional looking to take your career to the next level? Do you have a passion for building strong relationships with clients and driving business growth? Look no further than NTT DATA's Client Manager role.

About the Role

As a Client Manager, you will be responsible for managing and growing relationships with assigned regional clients to drive expansion and renewals across all solution areas. You will leverage company tools and methodologies to analyze client situations and business requirements, and possess advanced planning skills to coordinate the interaction of multiple company role-players in different geographies during the sales engagement.

Key Responsibilities:
  • Manage and grow relationships to drive expansion and renewals across all solution areas within assigned regional clients.
  • Build relationships and influence stakeholders.
  • Work with and through company's network of offices to deliver an excellent client experience in each relevant market.
  • Realize revenue and margin targets and maximize sales opportunities through connecting client needs with company offerings and solutions.
  • Develop and drive organization strategy with local client managers within assigned regional accounts.
  • Use engagement skills to establish account strategies with key stakeholders.
  • Minimize churn and maximize retention in assigned accounts.
  • Use company's sales tools and methodology to effectively manage accounts, opportunities, pipelines, and forecast.
  • Be fully aware of and understand the International Trade Policy.
  • Meet or exceed quota targets through comprehensive account management.
  • Grow the profitability, revenues, and client satisfaction levels for company's regional clients' portfolio.
  • Drive passionately for client satisfaction throughout the entire lifecycle of the clients' buying process.
  • Generate demand by assisting clients to identify current needs and effectively articulating how company can add value through services and solutions.
  • Approach the management of the account in a systematic way by identifying the strategy which will be used to develop and grow the account profitably.
  • Perform vulnerability analysis of company's position in comparison to that of competitors and vendors to ensure the client's requirement is at the heart of the proposed solution.
  • Positively influence and enable financial control, governance, and compliance in a region throughout area of specialization to prevent and reduce financial costs.
  • Act as first point of contact for client issues.

Knowledge and Attributes:
  • Sales business acumen.
  • Sales client engagement and management.
  • Sales solution skills.
  • Sales pursuit.

Academic Qualifications and Certifications:
  • Bachelor's degree or equivalent in business or a sales-related field.
  • Relevant vendor certifications would be advantageous.

Required Experience:
  • Seasoned experience in a global partner management role.
  • Seasoned experience in a sales environment and/or customer service role.
  • Seasoned experience in the IT or professional services industry with a focus on business development and/or sales.
  • Seasoned experience in driving alignment to a common vision and working across multiple stakeholders to achieve sales growth.
  • Seasoned sales orientation with experience working with clients and business teams to create sales-oriented solutions and services.
  • Seasoned experience gained in a similar client manager role.
  • Seasoned experience working with Salesforce.com contact platform.

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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