Customer Service Representative

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

Job Summary

We are seeking a highly skilled and motivated Customer Service Officer to join our Agency Service Centre team. As a key member of our team, you will be responsible for providing exceptional customer service to agents, handling enquiries, and resolving complex cases in a proactive and professional manner.

Key Responsibilities

  • Provide routine face-to-face counter enquiry service to agents, handling enquiries related to new applications, claims, and policy administration.
  • Handle agent email enquiries and new application checking of group life and group medical products.
  • Provide effective solutions to agent inquiries/complaints within a predefined time frame in a proactive and professional manner.
  • Support cashier payment checking and payment balancing when necessary.
  • Support other daily administration duties when necessary.
  • Ensure accuracy and compliance of all requests and assigned duties to be completed within the standard service time with good quality.
  • Work at different locations of Agency Service Centre if needed.
  • Cooperate with team members and others to achieve desired results and support business needs.

Requirements

  • Degree holder with 2+ year of customer service experience in insurance industry is preferred.
  • HKDSE/HKCEE/HKALE/diploma qualification with customer service experience in insurance industry will also be considered.
  • Excellent customer service, good communication and interpersonal skills.
  • Good command of English and Chinese, both spoken and written.
  • Fluency in Mandarin is an advantage.
  • Good PC and typing skills including MS Word (English) and Excel.
  • Quick learner with strong analytical and problem-solving skills.
  • Mature, flexible, well-organized, responsible, self-initiative and able to work under pressure.
  • Self-motivated and able to work independently.
  • Well-organized and attentive to details.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.

Our Commitment to Diversity and Inclusion

We foster an inclusive workplace where everyone thrives. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

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