IT Systems Support Specialist

2 months ago


Hong Kong, Central and Western District, Hong Kong SAR China Aptitude Asia Full time
Job Description

Aptitude Asia is seeking an experienced IT Infrastructure Engineer to join our team. In this role, you will be responsible for providing technical support and troubleshooting services to ensure the smooth operation of our IT systems.

Key Responsibilities:
  • Troubleshooting and Technical Support: Troubleshoot hardware and software issues, resolve network connectivity problems, and assist with the setup and configuration of devices.
  • Hardware and Software Management: Manage hardware and software assets, including desktops, laptops, peripherals, thin clients, and telephony equipment.
  • Network Connectivity: Troubleshoot network connectivity issues and ensure stable and reliable connections.
  • Incident Management: Manage incidents effectively, ensuring minimal disruption to business operations.
  • Lifecycle Management: Oversee the lifecycle of IT assets, including procurement, deployment, maintenance, and disposal.
Required Skills and Qualifications:
  • Educational Background: Bachelor's degree in computer science, information technology, or a related field.
  • Experience: 2+ years of experience working in a help desk environment or customer support role, preferably in a multinational corporation or financial sector.
  • Technical Skills: Proficiency in operating systems (Windows, macOS) and productivity software (Microsoft Office, G Suite).
  • Soft Skills: Excellent communication and problem-solving skills, with a passion for customer service.
Benefits:

Aptitude Asia offers a competitive salary package, including a base salary of $80,000 - 120,000 per annum, depending on experience and qualifications.



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