Head of In-House and First-Party Services Team
13 hours ago
We aim to put people first, listen to new and diverse ideas, and collaborate towards greater innovation, speed, and agility.
About This Role
This role requires a highly skilled professional with extensive experience in managing daily operations of a team. You will work closely with the Team Lead to ensure all transactions are processed, settled, and reported in a timely manner.
Main Responsibilities
• Manage daily operations of the team and relevant activities and systems.
• Assist the Team Lead in ensuring all transactions are processed, settled, and reported in a timely manner.
• Participate in projects and act as representative of Deposit and Payment Operations.
• Reconcile any daily pending/unprocessed/irregularity transactions.
• Support determining the level of support on new product offerings and managing the risk profile for the team.
• Investigate operational incidents/errors and prepare draft reports, providing countermeasures/recommendations for improvement to mitigate risk in future.
• Support development of the team's strategy including but not limited to review and re-engineer current procedures/workflows to enhance efficiency of operations.
• Participate in ad-hoc exercises in response to inspections and examinations by auditors, authorities, or regulators.
• Develop and maintain strong stakeholder management with key stakeholders both within MUFG and externally, e.g., HKICL.
• Deliver high-quality service to enhance the function's reputation and meet customer expectations.
• Work in partnership with various departments including but not limited to relationship managers, global markets, transaction banking, compliance, and relevant stakeholders to consult on complex transaction issues.
• Work in partnership with compliance when transactions occur that may be subject to restrictions, including but not limited to, sanctions, MUFG's standard procedures, and local regulations.
• Update the branch operations manual from time to time and update all policies to ensure alignment to regulations.
• Adhere to the department's strategies and requirements from compliance, branch management, and head office.
Key Requirements
• Tertiary education.
• Minimum of 6 years of relevant experience.
• Sound knowledge of faster payment system and domestic remittance operations in Hong Kong.
• Strong communication and presentation skills to influence using technical data and information to support the line of reasoning.
• Good knowledge of AML requirement applicable to payment operations.
• Substantial experiences in high volume of payment transactions with banking systems.
• Good personal integrity and control mindset.
• Good communication skills and proficient in written and spoken English.
• Excellent computer literacy, especially in Microsoft Office Excel and Word.
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