Assistant Manager, Cabin Crew Operations

2 months ago


Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Express Airways Limited Full time

About Us

Hong Kong Express Airways Limited is a leading low-cost carrier in Hong Kong, known for its modern aircraft fleet and commitment to providing great value to its customers.

Job Summary

We are seeking a highly skilled and experienced Assistant Manager, Cabin Crew Operations to join our team. As a key member of our cabin crew management team, you will be responsible for providing care and support to our crew, ensuring compliance with service and safety standards, and promoting a positive and productive work environment.

Key Responsibilities

  • Provide care and support to crew members, including addressing their queries and concerns, and directing them to the relevant teams or resources.
  • Manage the performance of the cabin crew team, ensuring that they meet the required standards of service and safety.
  • Coach and develop individual team members, providing guidance and support to help them achieve their career goals.
  • Work closely with the cabin crew management team to address performance issues, such as attendance, conduct, and capability.
  • Conduct regular flight checks and performance reviews, providing feedback and coaching to team members.
  • Participate in the promotion selection process and conduct probation performance evaluations.
  • Act as a communication bridge between management and front-line staff, disseminating company information and engaging with team members to build a positive and productive work environment.

Requirements

  • Minimum 5 years' experience in the aviation industry, with a supervisory role and 2 years of flying experience in HK Express.
  • Good academic qualifications and sound judgment.
  • Experience in planning, organization, and control of performance functions.
  • Good command of spoken and written English and Chinese.
  • Proficiency in computer applications, such as Microsoft Word, Excel, PowerPoint, and Adobe.
  • Ability to work with minimum supervision, coach, motivate, and develop others, and prioritize and multitask.
  • Excellent communication and interpersonal skills, with the ability to work under pressure and perform 5 days of office duty per month.


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