Cabin Crew Support Manager
4 weeks ago
HK Express is a leading low-cost carrier in Hong Kong, offering affordable fares and exceptional service to destinations across Asia.
As a key member of our cabin crew team, you will play a vital role in ensuring the smooth operation of our flights. Your primary responsibilities will include:
Role Purpose
Care and Support Provider
- Providing assistance and support to cabin crew members as needed;
- Coordinating with the operations team to address any disruptions or crises;
- Ensuring that all crew members are aware of and comply with company policies and procedures.
Performance Coach
- Leading and managing the performance of the cabin crew team to ensure high standards of service and safety;
- Coaching and mentoring individual team members to enhance their skills and career development;
- Working with the operations team to address performance issues and implement solutions.
Communication Bridge
- Facilitating communication between management and front-line staff;
- Engaging and motivating the cabin crew team to achieve their full potential;
- Providing regular feedback and coaching to team members.
The Ideal Candidate
- Minimum 5 years' experience in the aviation industry with supervisory experience;
- Excellent communication and interpersonal skills;
- Ability to work under pressure and prioritize tasks effectively;
- Proficiency in computer applications and languages (English and Chinese).
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