Cabin Crew Support Manager

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Express Airways Limited Full time

HK Express is a leading low-cost carrier in Hong Kong, offering affordable fares and exceptional service to destinations across Asia.

As a key member of our cabin crew team, you will play a vital role in ensuring the smooth operation of our flights. Your primary responsibilities will include:

Role Purpose

Care and Support Provider

  • Providing assistance and support to cabin crew members as needed;
  • Coordinating with the operations team to address any disruptions or crises;
  • Ensuring that all crew members are aware of and comply with company policies and procedures.

Performance Coach

  • Leading and managing the performance of the cabin crew team to ensure high standards of service and safety;
  • Coaching and mentoring individual team members to enhance their skills and career development;
  • Working with the operations team to address performance issues and implement solutions.

Communication Bridge

  • Facilitating communication between management and front-line staff;
  • Engaging and motivating the cabin crew team to achieve their full potential;
  • Providing regular feedback and coaching to team members.

The Ideal Candidate

  • Minimum 5 years' experience in the aviation industry with supervisory experience;
  • Excellent communication and interpersonal skills;
  • Ability to work under pressure and prioritize tasks effectively;
  • Proficiency in computer applications and languages (English and Chinese).


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