Crew Operations Officer

2 months ago


Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time
About the Role

Cathay Pacific Airways Limited is seeking a highly skilled and motivated Crew Operations Officer to join our team. As a key member of our Crew Resources section, you will play a vital role in supporting the deployment of flight crew and cabin crew within our airline.

Key Responsibilities
  • Maximise Crew Satisfaction: Ensure operational requirements are met legally and cost-effectively, thereby enhancing crew satisfaction and overall airline performance.
  • Contribute to Team Performance: Collaborate with the team to achieve continuous improvement and contribute to the overall performance of the crew operations function.
  • Workforce Reassignment and Training: Responsible for workforce reassignment, flight crew training, and the Crew Resources desk, ensuring seamless operations and efficient use of resources.
  • Operational Problem-Solving: Handle real-time operational problems and provide logical and effective solutions, ensuring minimal disruption to airline operations.
  • Technical Knowledge: Maintain up-to-date technical knowledge required for the role, staying abreast of industry developments and regulatory changes.
Requirements
  • Education: HKDSE: Minimum Level 2 or equivalent in 5 NSS subjects including English Language, or a minimum of HKCEE standard with a pass or Grade 2 in English (Syllabus B).
  • Personality and Skills: Customer-focused, highly change-oriented, and flexible personality with good interpersonal and communication skills, including a polished telephone manner.
  • Analytical and Teamwork Skills: Strong analytical ability and a good team player with the ability to work under pressure.
  • Language Proficiency: Fluent in spoken English and Cantonese.
  • Experience: Minimum of 2 years' airline experience with understanding of CX policy and objectives.
  • Advantageous Skills: Knowledge of industrial and CAD rules & regulations and airline schedules would be advantageous.


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