Service Delivery Executive
4 days ago
Classy Wheeler Limited is a leading telecom carrier and IT solutions company seeking an experienced Service Delivery Executive to lead our customer service team.
About the Job- The successful candidate will be responsible for maintaining strong customer relationships and improving our services to meet customer satisfaction requirements.
- This role involves performing technical tasks such as troubleshooting technical issues, as well as administrative tasks like managing team performance and checking inventory quality.
- You will manage projects, resolve reliability issues, track service metrics, manage budgets, and lead the service delivery team.
- Maintaining positive relationships with customers is crucial in this role.
- You will identify customer needs and oversee service delivery within the business context.
- As a leader, you will manage conflict, ensure team processes are carried out efficiently, and build partnerships with team leaders to determine company services, delivery criteria, and solutions.
- Bachelor's degree in an IT-related field is required.
- Experience in customer service, leadership, and logistics is advantageous.
- Strong computer skills and ability to use business support software are essential.
- You should possess excellent leadership, customer service, project management, and quality control skills.
- Good resource planning skills and ITIL certification are also required.
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