Regional Service Delivery Manager

4 days ago


Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

What We Offer

At Classy Wheeler Limited, we offer a dynamic and challenging work environment that fosters growth and development. Our employees enjoy a range of benefits, including comprehensive training programs, competitive salaries, and opportunities for professional advancement.

Responsibilities

  1. Develop and execute service level agreements (SLAs) with internal stakeholders to ensure service excellence.
  2. Manage service portfolio, including incident and problem management, change management, and release management.
  3. Lead and manage a team of technical staff, providing guidance and coaching to ensure high-quality service delivery.
  4. Develop and maintain relationships with vendors and partners to ensure reliable service delivery.

Requirements

  1. Bachelor's degree in Computer Science, Information Technology, or related field.
  2. 15+ years of experience in service management, with at least 8+ years in leadership roles.
  3. Certifications in ITIL, PMP, or Prince2.

  • Senior IT Manager

    6 days ago


    Hong Kong Island, Hong Kong SAR China SinoPac Securities (Asia) Limited Full time

    SinoPac Securities (Asia) Limited is seeking a seasoned Senior IT Manager - Service Delivery to lead our IT service delivery team. The successful candidate will be responsible for managing the delivery of high-quality IT services, ensuring that all systems and infrastructure are running smoothly and efficiently.Key Responsibilities:Service Delivery: Lead and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hexience Systems Limited Full time

    Hexasience Systems Limited is seeking an IT Service Delivery Manager to oversee the delivery of high-quality IT services to our customers. As an experienced professional in this field, you will be responsible for leading cross-functional teams, managing service requests, and driving business growth through innovative IT solutions.About the JobManage a team...


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    About UsClassy Wheeler Limited is a well-established public enterprise seeking a highly skilled Senior Implementation Specialist to join our team.We offer a dynamic and challenging work environment, with opportunities for professional growth and development.As a member of our team, you will contribute to the delivery of high-quality IT services, working...


  • Hong Kong Island, Hong Kong SAR China Avature Full time

    Bloomberg, a global leader in business and financial information, news and insight, is seeking an exceptional Data Service Delivery Team Lead to join its Enterprise Services team.About the RoleThe successful candidate will be responsible for leading a dynamic team of Technical Support Specialists, providing escalated technical support, understanding client...


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Classy Wheeler Limited is a leading telecom carrier and IT solutions company seeking an experienced Service Delivery Executive to lead our customer service team.About the JobThe successful candidate will be responsible for maintaining strong customer relationships and improving our services to meet customer satisfaction requirements.This role involves...


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Job SummaryWe are looking for a highly skilled Web Application Expert to join our team at Classy Wheeler Limited. The successful candidate will have hands-on experience in application maintenance using ASP.NET, C#, IIS & SQL DB and a strong understanding of application maintenance processes.Key ResponsibilitiesMaintain applications using ASP.NET, C#, IIS &...


  • Hong Kong Island, Hong Kong SAR China Avature Full time

    Enterprise Data Service Delivery - Technical Support Team Leader - Hong KongLocation: Hong KongBusiness Area: Sales and Client ServiceRef #: 10040058Description & RequirementsBloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial...


  • Hong Kong, Central and Western District, Hong Kong SAR China Kinly's Global Services Full time

    Role: Regional Support Services Manager Location: Hong Kong Salary: Competitive ROLE SUMMARY The Regional Support Services Manager (RSSM) is responsible for overseeing Kinly's proactive and reactive AV support teams, which include Client Service Coordinators, Subject Matter Experts (SMEs), and Field Service Engineers in the APAC region. The role ensures the...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank of China Full time

    Job DescriptionWe are looking for a Technology Service Delivery Manager who can lead our team in delivering exceptional IT services. The successful candidate will have experience in managing technology services, ensuring customer satisfaction, and maintaining relationships with internal stakeholders.The ideal candidate will possess excellent communication...


  • Hong Kong, Central and Western District, Hong Kong SAR China Jebsen Group Full time

    Job SummaryWe are seeking a Delivery Service Excellence Manager to join our Beverage business and drive service excellence and operation efficiency.This role will be responsible for managing the day-to-day delivery operations, including coordinating with 3PL providers and monitoring their performance.Main Responsibilities:Develop and implement strategies to...


  • Hong Kong, Central and Western District, Hong Kong SAR China Moody's Investors Service Full time

    Job DetailsThis is an exciting opportunity to join our Regional Management team in China as a Senior Regional Manager. The successful candidate will be responsible for leading analysis on new business opportunities, product offerings, and strategic projects.You will work closely with the Moody's Ratings Head of China to develop and implement strategic growth...


  • Hong Kong Island, Hong Kong SAR China Avature Full time

    We pride ourselves on being a trusted partner, delivering Smarter Technology for All. As the world's largest PC company, we have expanded our portfolio to include AI-enabled devices, infrastructure, software, solutions, and services.The RoleDevelops and implements strategies for technology capability and services deliveryOversees the Technical Infrastructure...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

    We are looking for a Senior Service Delivery Manager to lead our digital project delivery team. The ideal candidate will have a minimum of 6 years' experience in consumer banking products and a proven track record in managing system enhancements end-to-end.The successful candidate will be responsible for driving the delivery of new product development,...


  • Hong Kong, Central and Western District, Hong Kong SAR China NCS Group Full time

    OverviewNCS Group is seeking a seasoned IT professional to fill the role of IT System Service Manager. As a key member of our team, you will be responsible for overseeing the delivery of high-quality IT services and ensuring that our systems are running smoothly.As the focal point for incident and problem management, you will work closely with end-users,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Moody's Investors Service Full time

    About the RoleAs a Senior Regional Manager at Moody's Investors Service, you will play a key role in driving strategic growth initiatives across China and other Asian markets. This is an exciting opportunity to join our team and contribute to shaping the company's regional strategy.The successful candidate will be responsible for leading analysis on new...


  • Hong Kong Island, Hong Kong SAR China eTeam Full time

    eTeam is seeking an experienced IT professional to join our team as a Service Desk and Technical Support Specialist. In this role, you will be responsible for providing technical support to clients, troubleshooting issues, and escalating complex problems to senior engineers.About the RoleThis is a mid-senior level position that requires a strong background...


  • Hong Kong Island, Hong Kong SAR China Iptp Full time

    Job SummaryIptp is seeking a skilled Service Delivery Professional to join our team. The successful candidate will be responsible for delivering exceptional service and provisioning to our clients.Demonstrate expertise in installing and cabling switches, servers, and appliances.Collaborate with internal teams to deliver high-quality service to our...


  • Hong Kong, Central and Western District, Hong Kong SAR China ManpowerGroup Hong Kong Full time

    ManpowerGroup Hong Kong is seeking a Managed Service Delivery Expert to join our team.Job Summary:The successful candidate will be responsible for delivering managed services to our clients, working closely with internal departments, vendors and customers to ensure smooth operations.Main Responsibilities:Deliver managed services to clients.Work closely with...


  • Hong Kong Island, Hong Kong SAR China Siemens Mobility Full time

    About the TeamOur team at Siemens Mobility is dedicated to delivering exceptional services to our customers. We are seeking a talented Logistics Officer to join our team and contribute to our mission.Key Responsibilities:Customer Service: Provide responsive and professional customer service support to meet customer needs.Delivery Management: Oversee the...


  • Hong Kong Island, Hong Kong SAR China HSBC Full time

    HSBC's Wealth and Personal Banking (WPB) business is dedicated to helping our customers achieve their financial goals. As an Operations and Service Manager, you will play a key role in delivering this vision by managing and processing servicing requests for HSBC customers.Key Accountabilities:Coaching and developing direct and non-direct line reports to...