Regional Service Delivery Manager
4 days ago
What We Offer
At Classy Wheeler Limited, we offer a dynamic and challenging work environment that fosters growth and development. Our employees enjoy a range of benefits, including comprehensive training programs, competitive salaries, and opportunities for professional advancement.
Responsibilities
- Develop and execute service level agreements (SLAs) with internal stakeholders to ensure service excellence.
- Manage service portfolio, including incident and problem management, change management, and release management.
- Lead and manage a team of technical staff, providing guidance and coaching to ensure high-quality service delivery.
- Develop and maintain relationships with vendors and partners to ensure reliable service delivery.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 15+ years of experience in service management, with at least 8+ years in leadership roles.
- Certifications in ITIL, PMP, or Prince2.
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