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Client Relationship Director

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China Allspring Global Investments Full time

About Allspring Global Investments

Allspring Global Investments is a leading independent asset management firm that offers a broad range of investment products and solutions designed to help meet clients' goals.

Our Vision

We strive to inspire a new era of investing that pursues both financial returns and positive outcomes. With decades of trusted experience propelling us forward, we aim to build portfolios that generate successful outcomes for our clients.

Our Approach

We leverage the diversity of people, ideas, and skills to help our clients pursue their financial goals. We foster a diverse and inclusive culture that empowers innovation, productivity, and engagement.

The Role

We are seeking a Client Relationship Director to join our Regional team. As a key member of our team, you will be responsible for managing existing business from our existing client base.

Key Responsibilities

  • Manage the day-to-day support of an existing book of business focused on clients operating from APAC ex-Japan across all elements of their investment
  • Oversight of monthly, quarterly and ad hoc client reports and commentaries. Organise and lead periodic reviews with clients in collaboration with business development team.
  • Partner with client portfolio specialists and investment team specialists on content and structure.
  • Keep internal CRM system up to date with prospect, sales and client information and monitoring for accuracy including developing periodic management reporting.
  • Lead fund and separate account Client onboarding process including understanding the complexity of the business and the role of other internal and external parties as appropriate.
  • Business analysis to include regular management reporting to help monitor/assess the team's achievements and progress towards annual goals; and project management as identified.
  • Participate and contribute to annual strategic planning process including regular review of pipeline, client list and activities driving strategic direction throughout each year.

Requirements

  • Eligible to be licensed with the SFC to carry out types & activities.
  • Candidate with adequate industry experience and competence may be granted the Responsible Officer status (upon requested).
  • Strong problem-solving, decision-making and change management skills
  • Ability to manage, retain and grow highly efficient team.
  • Ability to organise and manage multiple priorities and achieve results.
  • Client service focus with the ability to balance needs of clients and team members.
  • Knowledge and understanding of revenue driven goals and their implications
  • Strong analytical skills with high attention to detail and accuracy
  • Excellent verbal, written, presentation and interpersonal communication skills
  • Native Mandarin speaker would be desirable and conversational Korean would be advantageous to the role
  • Extensive knowledge and understanding of the investment Industry and investment products and services including operational, compliance and legal aspects
  • Strong organisational and project management skills
  • Knowledge and understanding of Client Relationship Management (CRM) systems
  • Ability to work with accounting and performance systems will be an advantage (knowledge of Factset and Morningstar would be beneficial).
  • Independent, entrepreneurial spirit and ability to prioritize in a fast paced environment.
  • Outstanding, flexible team player with ability to effectively work through multiple business channels.
  • Ability to work with senior management and in a client facing environment, maintaining the highest standards of professional integrity and interaction at all times.
  • Must be effective at working closely with portfolio staff, product specialists, and other investment professionals.
  • Ability to leverage diversity and develop next level management team.

Preferred Qualifications

  • Undergraduate Degree
  • Investment management industry experience
  • Previously or currently licensed with the Hong Kong SFC for Types & regulated activities
  • HKSFC License Type &
  • CFA Designation candidate an advantage
  • Advanced Excel, Powerpoint and Database management skills