Brand Ambassador

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Van Cleef & Arpels Full time

Key Responsibilities

As a Brand Ambassador, you will be responsible for handling and solving client inquiries through the art of conversation and selling ceremony. You will be comfortable with outbound calls to continue client relationships.

Key Performance Indicators

  • Provide written responses to customers' inquiries via email, chat, and social media, meeting our service expectations in each conversation.
  • Build lasting relationships with customers by delivering first-call resolutions and taking ownership of every scenario.
  • Drive sales through professional and courteous client interactions.
  • Know Maison's products & History to confidently provide advice to customers regarding creations and the history of VCA.
  • Be the privileged contact for synergy with boutiques, act as a referent and provide recommendations for an exceptional client experience.

About Us

Van Cleef & Arpels is a Maison that values care, no compromise, and the drive to succeed. We are a nurturing team focused on delivering excellence and development. If you are interested in joining our creative universe, please submit your application online.

Recruitment Process

Our recruitment process involves submitting your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process, you will meet with the Talent Acquisition team, HR Manager, Online Retail Manager, and Associate Retail Excellence Director. Otherwise, you will receive an email to inform you that your application has not been successful.



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