Customer Service Manager Assistant

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

Business Function

As a leading bank in Asia, DBS Consumer Banking Group is uniquely positioned to help customers achieve their goals and aspirations. Our comprehensive range of products and services, including deposits, investments, insurance, mortgages, credit cards, and personal loans, are designed to support customers at every stage of their lives.

Responsibilities

  • Assist the Customer Service Manager in overseeing customer service and counter operations at the branch.
  • Manage the overall staff and branch administration, ensuring adherence to internal and external regulatory requirements.

Requirements

  • Post-secondary education or above.
  • Minimum 3 years of relevant experience in branch operations, with 1-2 years at a managerial level.
  • Sound knowledge of branch operations and banking-related ordinances.
  • Strong communication and leadership skills, with high problem-solving capability.
  • Customer-oriented with excellent interpersonal skills.
  • HKIB Certified Banker preferred.

What We Offer

A competitive salary and benefits package, as well as the opportunity to work in a dynamic environment that supports your development and recognizes your achievements.

Selection Process

Only shortlisted candidates will be notified.



  • Hong Kong, Central and Western District, Hong Kong SAR China E-job agency limited Full time

    At E-job agency limited, we are seeking a highly skilled Customer Service Assistant Manager to join our team. As a key member of our customer service team, you will be responsible for handling e-commerce shipments, receiving orders, and responding to customer inquiries by phone and email.Key Responsibilities:Coordinate and support air export/import...


  • Hong Kong, Central and Western District, Hong Kong SAR China Corporation Service Company Full time

    Job SummaryWe are seeking a highly skilled Officer, Regulatory Compliance Services to join our team at Corporation Service Company.Your Key ResponsibilitiesPerform Anti-Money Laundering (AML)/Counter-Terrorism Financing (CTF) checks and follow up with investors on required Know Your Customer (KYC) documents, including FATCA/CRS-related forms and...


  • Hong Kong, Central and Western District, Hong Kong SAR China TaiKang (Hong Kong) Preparatory Office Full time

    Key Responsibilities:Assist the Department Head in supervising individual teams and driving initiatives to enhance operations efficiency and customer experience.Monitor and supervise hotline and counter services teams to provide quality services to internal and external customers.Handle complaints and collaborate with internal staff, agents, and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full time

    Job Title: Assistant Manager, Customer Service CentreAt Prudential, we're committed to being partners for every life and protectors for every future. Our purpose drives everything we do, creating a culture that celebrates diversity and inclusion for our people, customers, and partners. We provide a platform for our team members to excel and make a meaningful...


  • Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full time

    We offer a competitive salary package, estimated to be around $80,000 - $110,000 per annum, depending on experience and location.Job Description:As an Assistant Manager, you will play a key role in overseeing the daily operations of our Customer Service Centre. You will work closely with the Manager to ensure that our customers receive exceptional service,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

    Job DescriptionThe OpportunityThe customer is at the forefront of everything we do, and millions of end-users rely on our products and services daily. We believe in empowering our Assistant Manager/Product Consultant with the resources to enhance and achieve our business performance objectives for the future of our business, which is why we need you.We are...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Responsibilities:Key Responsibilities Provide exceptional customer service by greeting customers, assisting with platform navigation, and answering enquiries to promote a positive customer experience and enhance business sales productivity. Assist in maintaining a well-organized bank hall environment, diverting customers in queue and counters, and promoting...


  • Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

    Job OpportunityWe are seeking a highly skilled and motivated individual to join our team as an Assistant Manager, Customer Resolution Unit. In this role, you will be responsible for handling customer inquiries and resolving complaints in a professional and timely manner.Key ResponsibilitiesHandle customer enquiries and resolve complaints in a professional...


  • Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time

    About AIA International LimitedAIA International Limited is a leading life insurance company that has been helping people live Healthier, Longer, Better Lives for over 90 years. We are committed to providing innovative and customer-centric solutions that meet the evolving needs of our customers.About the RoleWe are seeking a highly motivated and experienced...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Customer Service Role Overview At HSBC, we're committed to delivering exceptional service to our clients. As a Customer Service Officer, you'll play a vital role in supporting our Relationship Managers in delivering efficient and quality service to our clients. This includes assisting in handling referrals from different business parties and finding the...


  • Hong Kong, Central and Western District, Hong Kong SAR China Snaphunt Full time

    The OpportunityWe are seeking a highly skilled Customer Service Manager to join our team at Snaphunt. As a key member of our customer service department, you will be responsible for managing a team of representatives, overseeing the customer service process, and resolving customer complaints.The JobManage a team of customer support representatives to ensure...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full time

    As a key member of our team, you will be responsible for providing direct support to Bank Confirmation Sections and collaborating with various teams within the Department, including Account Investigation and Document Retrieval.Main Responsibilities:Conduct account information inquiries and prepare reports for Bank Confirmation Service.Prepare vouchers,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Avery Dennison Full time

    About Your RoleWe are seeking a highly motivated and detail-oriented Customer Service Officer to join our team at Avery Dennison. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring timely order processing, and resolving customer inquiries and complaints in a professional and...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Customer Service ManagerHSBC is seeking a highly skilled Customer Service Manager to join our team in Hong Kong. As a key member of our Customer Service team, you will be responsible for managing and monitoring the team to meet service standards, ensuring timely updates to procedure manuals, and supporting new projects.Key Responsibilities:Manage and monitor...


  • Hong Kong, Central and Western District, Hong Kong SAR China Millions Kat Private Limited Full time

    At Millions Kart Private Limited, we are looking for an experienced Customer Service Manager to lead our sales and support team. As a key member of our team, you will be responsible for managing a team of representatives who will offer excellent customer service.The RoleManage a team of representatives offering customer support.Oversee the customer service...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Job Title: Senior/Customer Care Manager Job Summary: We are seeking a highly skilled and experienced Senior/Customer Care Manager to join our team at Bank Of China (Hong Kong) Limited. As a key member of our customer service team, you will be responsible for handling customer complaints and feedback in a timely and professional manner, ensuring that our...


  • Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

    The West Kowloon Cultural District Authority is seeking a highly skilled Customer Service Manager to join their team. This is a unique opportunity to work in a dynamic and fast-paced environment, delivering exceptional customer service and driving business growth.The successful candidate will be responsible for:Managing and supervising a customer service...


  • Hong Kong, Central and Western District, Hong Kong SAR China Millions Kat Private Limited Full time

    At Millions Kart Private Limited, we're on a mission to empower our customers to reach their full potential in a dynamic and inclusive work environment.We're seeking a highly skilled Customer Sales Executive to join our team and help us deliver exceptional customer experiences.The ideal candidate will have a strong background in customer service and sales,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Service Manager to join our team at Company 28 - Manulife (International) Limited. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective responses...


  • Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full time

    About the RoleWe are seeking a highly skilled Customer Service Manager to join our team at Company 28 - Manulife (International) Limited. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key ResponsibilitiesLead a team of...