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Digital Cheque Operations Lead

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

Driving Operational Excellence in Cheque Processing

At HSBC, we're committed to excellence in all aspects of our operations. As a Digital Cheque Operations Lead, you'll play a critical role in shaping the future of cheque processing.

Key Responsibilities:

  • Supervise and support Digital Cheque Operations, ensuring smooth processing and exceptional customer experience.
  • Collaborate with cross-functional teams to implement process improvements, enhance operational efficiency, and reduce risk.
  • Analyse and report on operational metrics, identifying areas for improvement and providing actionable insights to inform decision-making.
  • Develop and implement effective strategies to mitigate operational risks, ensuring compliance with regulatory requirements and internal policies.
  • Engage with stakeholders to raise awareness about financial crime activities related to cheques, promoting a culture of vigilance and collaboration.
  • Contribute to business continuity planning, ensuring that cheque operations are prepared for any scenario.
  • Maintain up-to-date knowledge of industry trends, regulations, and best practices, applying this expertise to drive operational excellence.