Service Desk Specialist
1 week ago
Job Description
JPC Texson Ltd is a trusted Hong Kong-based company with over four decades of experience in the shipping industry.
We are a leading container feeder, forwarder, and logistics service provider seeking an experienced Customer Service professional to join our team.
The Role
- Responsible for managing customer inquiries, booking requests, pricing quotes, and follow-up activities on routing orders.
- Develop and maintain strong relationships with existing customers and potential new clients.
- Able to collaborate with clients and factory staff while providing internal support to the sales team.
Key Requirements
- Relevant degree or higher diploma in Logistics Management & Transportation or equivalent experience.
- 1-2 years of related experience in customer service/sales support/operations in a shipping company.
- Excellent communication skills in English, with Chinese and Mandarin being desirable.
- Proficient in Microsoft Office applications.
- Strong interpersonal and presentation skills, with a self-motivated, team-oriented approach.
What We Offer
- Standard working hours from Monday to Friday, 9am to 6pm.
- A generous annual leave policy.
- Birthday leave.
- Comprehensive medical insurance.
- A healthy work-life balance.
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