Senior Business Development Coordinator
4 days ago
We are seeking an experienced Assistant Manager to join our team at Pinnacle Performance. As a key member of our operations team, you will play a crucial role in supporting our Operations Manager in managing facility operations, business development, and member engagement initiatives. Your primary responsibility will be to oversee the day-to-day operations of our fitness center facilities, ensuring smooth functionality across all areas.
Your Key Accountabilities:
- Support the Operations Manager in developing and implementing strategies to enhance member engagement and drive new memberships to reach department targets.
- Ensure daily facility tidiness, equipment maintenance, and service levels are kept at the highest standard at all times.
- Foster strong relationships with members through effective communication and responsiveness to achieve high customer satisfaction.
- Assess, recommend, and execute initiatives to improve customer satisfaction, service standards, member base, and class utilization increase.
- Drive personal training sales, manage client relationships, oversee PT department performance, and ensure operational excellence to achieve revenue targets.
What We're Looking For:
- Bachelor's degree in a relevant field.
- 3+ years of experience in operations management and business development, preferably in a fitness or wellness environment.
- Excellent English verbal and written communication skills with the ability to manage relationships with senior stakeholders; knowledge of Cantonese would be beneficial.
- Highly organized with strong attention to detail and ability to manage multiple tasks simultaneously.
- Strong understanding of fitness center management and related commercial and operational needs, preferably within a corporate setting.
- Knowledge of sports science and experience in delivering strength and conditioning coaching to individuals and groups.
- Experience working in a dynamic and cross-functional team environment.
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