Customer Service Representative, DBS Bank

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

Business Function

As a leading bank in Asia, DBS Consumer Banking Group is uniquely positioned to help customers achieve their goals and aspirations. Our comprehensive range of products and services, including deposits, investments, insurance, mortgages, credit cards, and personal loans, are designed to meet the evolving needs of our customers.

Responsibilities

  • Perform teller duties in a branch, handling counter transactions in cash, cheques, and foreign exchange.
  • Provide exceptional customer service, meeting and exceeding customer expectations.
  • Identify cross-selling opportunities and refer customers to sales staff to promote banking products and services.

Requirements

  • Degree holder preferred.
  • Minimum 1 year of experience in banking operations or customer service in Consumer Banking.
  • Good understanding of branch operations, banking products, and services is an advantage.
  • Customer-focused and a good team player.
  • Good command of written and spoken English and Chinese.
  • Fluency in Mandarin and English required.
  • HKIB Certified Banker preferred.
  • Fulfillment of requirements under the Enhanced Competency Framework preferred.

What We Offer

A competitive salary and benefits package, as well as a dynamic work environment that supports your development and recognizes your achievements.



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