Pomellato Store Manager

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Pomellato Full time

Job Summary

The Boutique Manager is a key role in driving sales growth and delivering exceptional customer experiences at Pomellato Pacific Ltd. This position requires a seasoned leader with a passion for luxury and a proven track record of motivating and developing high-performing sales teams.

Key Responsibilities

• Achieve sales objectives and KPIs by coaching and developing the sales team to deliver exceptional customer service and sales results
• Develop and implement action plans to improve sales performance and customer satisfaction
• Coach sales team members on selling skills, attitude, and extraordinary service to deliver a unique shopping experience
• Resolve client concerns and complaints while ensuring client satisfaction
• Ensure the ethical behavior of the store team and integrity towards clients
• Partner with sales trainers to develop and implement training plans to enhance sales team knowledge and skills
• Proactively recruit new customers, promote events, and create business opportunities to drive sales growth
• Cultivate relationships with clients in-store and outside the store
• Implement client database activities as per marketing guidelines
• Maintain a safe and clean store environment, ensuring good maintenance, appearance, and functionality
• Supervise AFSS activities and requests
• Approve discounts as per policies
• Stay up-to-date with market trends, competitors, and events to ensure a strong knowledge of the relevant market

Requirements

• Minimum 7 years of management experience in a customer service-focused environment with a passion for luxury
• Ability to motivate and develop a high-performing sales team as per Pomellato's image
• Excellent communication, customer service, and interpersonal skills
• Proven ability to deliver customer orientation
• High level of integrity and entrepreneurial spirit
• Enthusiastic team player with a positive attitude, outgoing personality, and good command of spoken English, Putonghua, and Cantonese



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