Assistant Store Manager

2 months ago


Hong Kong, Central and Western District, Hong Kong SAR China Rimowa Full time

Job Summary

RIMOWA is seeking a highly experienced and skilled Assistant Store Manager to join our team. As a key member of our retail leadership team, you will be responsible for driving sales growth, managing store operations, and leading a team of sales associates to deliver exceptional customer service.

Key Responsibilities

  • Staff Management
    • Recruit, train, and develop a high-performing team of sales associates to meet sales goals and deliver exceptional customer service.
    • Coach and motivate staff to achieve sales targets and maintain a positive work environment.
    • Develop and implement training programs to enhance staff skills and knowledge.
  • Inventory Management
    • Manage inventory levels to ensure optimal stock mix and minimize stock discrepancies.
    • Conduct regular merchandise reviews to identify opportunities for improvement and implement changes to optimize sales and merchandise turn.
    • Develop and maintain relationships with suppliers to ensure timely and efficient delivery of merchandise.
  • Sales Management
    • Develop and implement sales strategies to drive sales growth and meet sales targets.
    • Monitor and analyze sales data to identify trends and opportunities for improvement.
    • Provide feedback and coaching to staff to improve sales performance and customer service.
  • Operations
    • Oversee all aspects of store operations, including payroll, billing, and daily reconciliation reports.
    • Implement and maintain store presentation guidelines, including visual merchandising and store displays.
    • Develop and implement procedures to prevent stock discrepancies and maintain accurate inventory levels.
  • Communication and Reporting
    • Develop and maintain effective communication with the store team, office, and warehouse to ensure seamless operations.
    • Provide regular reporting to management on sales performance, inventory levels, and store operations.
    • Develop and implement procedures to ensure accurate and timely reporting.

Requirements

  • 7+ years of experience in luxury retail management, with a proven track record of driving sales growth and managing high-performing teams.
  • Excellent communication, interpersonal, and leadership skills.
  • Strong analytical and problem-solving skills, with the ability to provide effective solutions.
  • Fluent in Cantonese and Mandarin, with good English language skills.


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