Retail Store Manager

3 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Love, Bonito Full time
About Us

Love, Bonito is a pioneering digital-first company dedicated to empowering the everyday Asian woman and fostering self-confidence. As a leading womenswear brand in Southeast Asia, we're headquartered in Singapore, with a strong presence in Hong Kong SAR China, Indonesia, Malaysia, and a retail franchise in Cambodia. We've also expanded into international markets, including the Philippines and the United States of America.

Founded in 2010, we're proudly female-founded with a remarkable 65% female representation in leadership roles. Our commitment to innovation and customer satisfaction has led to a successful US$50M Series C round in 2021. We're on the cusp of something extraordinary, striving to become the most thoughtful brand globally for the Asian female consumer, particularly in our products, community, and experiences.

Our Mission

We're seeking like-minded individuals who share our passion for making a meaningful impact. As a dynamic team, we're committed to creating a workplace free from corporate BS, where everyone can thrive and grow.

Job Summary

We're looking for an exceptional Flagship Store Manager to lead our ION Orchard store in Singapore. As a key member of our team, you'll be responsible for spearheading:

Team Management & Leadership
  • Meet sales goals by leading, managing, mentoring, and providing feedback to a team of full-time and part-time retail associates
  • Inspire and motivate team to work towards a collective goal
  • Collaborate closely with all other functional team leads, in particular Commercial, Operations, Marketing, and People & Culture
Retail Performance & Operations
  • Manage the day-to-day store operations to ensure a seamless and smooth customer experience
  • Develop, improve, and optimize retail processes to improve productivity and store operations
  • Oversee general store administration and ensure compliance with policies and procedures, including goods receiving & transfers and cashier balancing
  • Oversee store inventory levels and ensure the highest level of inventory accuracy by monitoring, scheduling, and ordering inventory as required
  • Conduct Stock Taking exercises at several intervals in the year, or as and when required
  • Maintain outstanding store conditions and work closely with the Visual Merchandising team to optimize displays in-store
  • Conduct manpower resource planning for both permanent and temporary retail staff; manage shift schedules and retail staff budget to achieve optimal staffing levels for excellence in the brand's customer experience, according to peak hours, days, and seasonality
  • Recruit, coach, and build a robust team of Part Time and Full Time employees who strongly believe and live out the LB vision and mission
  • Inspire and enable the team to provide a top-notch and considerate service to all customers through training and mentoring
  • Develop strategies to enhance the store customer experience and drive sales performance by conducting weekly business reviews to expand our customer base, increase store traffic, and optimize profitability
  • Deal with all issues that arise from staff or customers (complaints, grievances, etc.)
Requirements
  • 5 years of experience in the retail industry, preferably in fast fashion
  • 3 years of experience in managing a retail team(s) - both front and back of house
  • Extremely customer-centric and genuinely enjoys serving and getting to know customers better
  • Strong leadership and interpersonal skills, able to motivate and lead the retail team
  • Numerate and tech-savvy
  • Must have a good command of written and spoken English
  • Open to working various shifts and able to work 5 days a week (including weekends and public holidays). Weekends are where all the magic happens
What We Offer
  • Full corporate insurance inclusive of Dental
  • Attractive monthly commissions for ASM, Performance bonus for SM
  • Fully stocked pantry
  • Staff discounts
  • Employee-led recognition platform via Praisepal
  • A dynamic, no corporate-BS environment to learn, grow, and really make an impact

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