Retail Store Manager
2 months ago
We are seeking a highly experienced and skilled Store Manager to join our team at West Kowloon. As a Store Manager, you will be responsible for the day-to-day operations of our retail shops, including staff management, sales and customer satisfaction, inventory management, and visual merchandising.
Key Responsibilities- Operational Management
- Manage the daily operations of our retail shops, including staff scheduling, deployment, and performance management.
- Ensure that all house rules and standard operating procedures are followed by all staff members.
- Drive sales and customer satisfaction through effective inventory management and visual merchandising.
- Team Leadership
- Lead, supervise, and train a team of retail staff to deliver high-quality customer service to visitors.
- Build strong customer relationships and brand loyalty through effective communication and customer engagement.
- Inventory and Visual Merchandising
- Manage and monitor inventory levels to ensure optimal stock levels and control costs.
- Develop and implement effective visual merchandising strategies to enhance the shopping experience.
- Marketing and Promotions
- Work closely with the marketing team to develop and implement marketing promotions and campaigns.
- Propose and implement new ideas to improve sales and customer engagement.
- Financial Management
- Monitor and manage cash handling procedures to ensure accuracy and control costs.
- Education
- Recognized diploma or above in any discipline.
- Experience
- At least 8 years of relevant experience in reputable retail business managing a sizable and diverse frontline workforce.
- At least 3 years of experience in operation management capacity.
- Skills
- Solid experience in retail operations and knowledge of Oracle POS system.
- Proven track record of driving sales and meeting KPIs successfully.
- Effective planning and leadership skills.
- Strong sense of commitment and ownership.
- Excellent oral and written communication skills in English and Chinese.
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