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Retail Store Manager

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China Love, Bonito Full time

About Us

We are a leading vertically integrated, omni-channel women's fashion brand in the region, with a strong presence in Singapore, Indonesia, and Malaysia. Founded in 2010, we have grown to 250 people strong, with a commitment to delivering exceptional customer experiences across our 3 markets. Our mission is to empower women through style, and we are dedicated to creating a seamless shopping experience for our customers.

Our Team

We are a passionate, dynamic, and innovative team of fashion-lovers, savvy marketers, and tech whizzes, united by our focus on delivering outstanding customer service. We pride ourselves on being a fun-loving family, with a strong sense of community and a commitment to supporting each other's growth and development.

Main Responsibilities

  • Under the supervision of the Store Manager, support in day-to-day leadership and key areas of store operations, including sales performance and customer service excellence.
  • Oversee daily and weekly deliverables, such as the store checklist and inventory checklists, to ensure seamless store operations.
  • Work with the store manager to lead store sales performance and customer service excellence, and delegate work to team members as needed.
  • Coach staff members in providing the best guest experience, and play a hands-on role on the sales floor to ensure a seamless shopping experience.
  • Implement measures to avoid stock damages, theft, and wastage, and train new staff members on store procedures.
  • Provide a seamless shopping experience and ensure that all merchandise are available in all colours, sizes, and quantities on the floor.
  • Receiving and processing new stock, replenishments, returns, damages, and transfers, as well as support all stock-take exercises.
  • Cashiering duties using the POS system to process payments and close accounts for the closing shift.
  • Proactively acquiring knowledge regarding company general information, fashion news, new product information, customer feedback, and staff communication.
  • Promote first-class service excellence and customer experience at all times, and be a customer experience champion, including speaking to guests and offering advice on colour, fit, and silhouette to best suit their needs.

Requirements

  • Minimum 1 year's experience in a retail leadership role, or equivalent.
  • Completion of tertiary education and a good working knowledge of MS Office will be a plus.
  • Ability to work various shifts and able to work 5 days a week (including weekends and public holidays).

Benefits

  1. A dynamic, no corporate-BS environment to learn, grow, and really make an impact.
  2. Staff Wellness
    • Comprehensive corporate insurance (Fully covered visits at our panel clinics, Dental coverage, Maternity reimbursement for both our employees and their wives, Mental wellness support)
    • Tailored coaching services for mental wellness.
  3. Learning and Career Development
    • Coaching
    • Dedicated leadership training for those of managerial responsibilities
  4. #TeamLB perks
    • Generous staff discount off LB products
    • Corporate partnerships with a variety of companies
    • Employee-driven peer-to-peer recognition platform to honour and celebrate everyday achievementsInternal
    • Referral programme