Strategic Client Solutions Manager

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time
Executive Customer Relationship Manager

Hang Seng Bank Limited prioritizes service excellence, recognizing its people as the driving force behind delivering exceptional customer experiences and innovative products.

The bank seeks high-calibre talent to offer a dynamic working environment, promising career growth opportunities, and competitive remuneration packages that align with industry standards.

Retail Distribution Overview

Hang Seng's Retail Distribution division focuses on personal wealth management and financial services, catering to over half of Hong Kong's adult population through a diverse range of products.

Key Responsibilities:
  • Provide comprehensive financial planning services to high-net-worth clients
  • Bolster relationships through personalized support and foster long-term connections
  • Promote investment, insurance, and banking products for new business opportunities
  • Collaborate with team leaders in coaching Relationship Managers to ensure optimal performance
  • Mitigate operational risk and adhere to relevant policies/compliance requirements
Requirements:
  • Hold a university degree or possess professional certifications (CFA, CFP, CFMP)
  • Pass Insurance Intermediaries Qualifying Examinations/Hong Kong Securities Institute Licensing Examinations
  • Possess HKIB Associate Retail Wealth Professional (ARWP) or Certified Retail Wealth Professional (CRWP) certification is desirable
  • Fulfill competency requirements for regulated activities under the Securities and Futures Ordinance
  • Minimum 5 years' experience in selling investment, insurance, and banking products
  • Demonstrate strong sales/customer orientation, communication, and interpersonal skills
  • Maintain self-motivation and ability to work under pressure
  • Proficiency in English, Chinese, and Putonghua is advantageous
  • Embody a high level of customer-centricity for delivering exceptional quality services
About Hang Seng Bank Limited

Hang Seng Bank offers a dynamic working environment and competitive compensation packages that reflect the company's commitment to attracting and retaining top talent.

Please note that primary location may vary subject to branch placement decision by RSS Management.

We estimate the annual salary for this role to be approximately $450,000 - $600,000, depending on qualifications and experience.



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