Ramp and Cargo Services Manager

6 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Express Airways Limited Full time

About Us

Hong Kong Express Airways Limited is a leading low-cost carrier in Asia, committed to providing exceptional value and service to our customers. We are a dynamic and innovative company, always looking for ways to improve and expand our operations.

Job Summary

We are seeking a highly skilled and experienced Ramp and Cargo Services Manager to join our team. The successful candidate will be responsible for developing and maintaining standards, policies, and procedures in Ramp and Cargo Services, including turnaround coordination, PTS, cargo warehouse operations, transporting of dangerous goods, and special cargo.

Key Responsibilities

  • Develop and maintain standards, policies, and procedures in Ramp and Cargo Services, including but not limited to, turnaround coordination, PTS, cargo warehouse operations, transporting of dangerous goods, and special cargo.
  • Review, evaluate potential implications, and formulate necessary action items to ensure compliance with regulatory, IATA, or Company requirements.
  • Ensure safety, security, and quality standards defined by regulatory authorities and company procedures are incorporated into Cargo Services Manual (CSM) and Ground Operations Manual (GOM).
  • Responsible for the development, maintenance, and effectiveness of the training program, including use of e-learning platform, materials, qualification process, and record retention.
  • Act as a trainer and evaluator of TTT to ensure sufficient qualified trainers are available across HKE network to support continuity of training delivery.
  • Manage the setup of new station launch, GHA switch, or charter services. Support in GHA pre-assessment process when required.
  • Lead for project, product, or business development relevant to the area of Ramp and Cargo Services. Formulate project timeline, engage with stakeholders, and ensure deliverables are achieved.
  • Coordinate with CX cargo team, both in head office and outstation, for communicating cargo system and handling requirements. Responsible for obtaining Dangerous Goods permit in outstations if required.
  • Support for pre-assessment of new services provider and review service level agreement when required.
  • Formulate process improvement initiative and conduct regular review for operating procedures and training objectives in reference to the results of audits and incident reporting analysis.
  • Monitor industrial trends, including new policy and procedure, regulation, service level, and identify best practices which aim to improve operational efficiency.
  • Identify hazard and risk, prepare risk assessment, and, if being assigned as Risk Owner, has the authority and responsibility to make decisions regarding risk tolerability with respect to ground handling standards, policy, and procedures relevant to safety and/or security.
  • Responsible for budget preparations, cost control, and monitoring.
  • Oversea travel is required.

Requirements

  • Bachelor's degree or equivalent.
  • Minimum 5-year aviation experience with at least 3-year experience in both ramp and cargo services.
  • In-depth knowledge of regulatory compliance, ramp operations, cargo product development, dangerous goods, and/or training delivery are essential.
  • Ability to lead and provide solutions within the scope of Ramp and Cargo Services.
  • Strong analytical and project management skills.
  • Excellent interpersonal skills with sound leadership experience.
  • Excellent command of both spoken and written English and Chinese, including Putonghua.
  • Proficient in Microsoft Office.

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