Ramp and Cargo Standard and Training Specialist
3 weeks ago
At Hong Kong Express Airways Limited, we are committed to providing exceptional service to our customers. As a key member of our team, you will play a vital role in ensuring the smooth operation of our ramp services.
Key Responsibilities
- Develop and maintain standards, policies, and procedures for ramp services, including GSE operations, refueling, water services, and anti-icing requirements.
- Monitor regulatory changes and evaluate their impact on ramp operations, ensuring compliance with IOSA, regulatory, and company standards.
- Assess and mitigate risks associated with deviations from master operating procedures, issuing Port Exemptions as required.
- Design and implement training programs for ramp services, identifying cost-effective and operationally efficient methodologies.
- Manage our e-Learning platform, uploading training materials and assessments.
- Act as a trainer and evaluator for TTT, ensuring sufficient qualified trainers are available across our network.
- Oversee fuel (IFQP) and water (IDQP) quality programs, including auditing IFQP to determine uplift acceptability.
- Coordinate the setup of new stations, GHA switches, or charter services.
- Develop process improvement initiatives and conduct regular reviews of operating procedures and training objectives.
- Identify hazards and risks, preparing risk assessments and making decisions regarding risk tolerability.
Requirements
- Bachelor's degree or equivalent.
- Minimum 5 years of work experience, with at least 3 years in ramp services covering technical aspects.
- Previous experience in GSE operations, IFQP, anti-icing, and/or aircraft towing is essential.
- Strong analytical and project management skills, with a focus on figures.
- Excellent interpersonal skills and leadership experience.
- Proficient in Microsoft Office.
Your Future Work Life
- Fly anywhere we fly for free with your friends and family.
- Enjoy hybrid working with flexibility in workplace and working hours.
- Collaborate in an open office environment.
- Work with a diverse and multicultural team.
- Benefit from company-organized shuttle buses.
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