Ramp and Cargo Standards Manager
1 month ago
Hong Kong Express Airways Limited is a leading low-cost carrier in Hong Kong, renowned for its modern aircraft fleet and affordable fares. As a specialist in ramp and cargo standards, you will play a crucial role in ensuring the smooth operation of our ground handling services.
Job Overview
- This is an exciting opportunity to join our team as a Ramp and Cargo Standards Manager, where you will be responsible for developing and maintaining standards, policies, and procedures in the areas of ramp services, including GSE operations, refueling, water services, lavatory services, and anti-icing requirements.
- You will also be responsible for following up on changes or new initiatives of regulatory or HKE requirements and evaluating potential impact on ramp operations.
- Another key aspect of this role is risk assessment and evaluation of any deviations from master operating procedures, as well as issuing Port Exemptions when required.
- Additionally, you will develop and maintain training programs in the area of ramp services, evaluate and identify the most cost-effective methodology for training delivery.
- Your expertise will also be utilized in managing e-Learning platforms, including training material and assessment uploading.
- As a trainer and evaluator of TTT, you will ensure sufficient qualified trainers are available across the HKE network to support continuity of training delivery.
- Furthermore, you will manage fuel (IFQP) and water (IDQP) quality programs, including acting as an auditor for IFQP, to determine if uplift in outstation is acceptable in accordance with industry and HKE standards.
- You will also be responsible for setting up new station launches, GHA switches, or charter services.
- A critical component of this role is formulating process improvement initiatives and conducting regular reviews for operating procedures and training objectives in reference to the results of audits and incident reporting analysis.
- Finally, you will identify hazards and risks, prepare risk assessments, and make decisions regarding risk tolerability with respect to ground handling standards, policy, and procedures relevant to safety and/or security.
Requirements
- Bachelor's degree or equivalent;
- Minimum 5 years work experience with at least 3 years experience in ramp services covering technical aspects;
- Previous working experience in GSE operations (including but not limited to FGP, GPU, ACU, ASU, tow bar/truck), IFQP, anti-icing, and/or aircraft towing are essential;
- Strong analytical and project management skills and sensitivity to figures;
- Excellent interpersonal skills with sound leadership experience;
- Excellent command of both spoken and written English and Chinese, including Putonghua;
- Proficient in Microsoft Office;
- Candidate with less experience will be considered as Specialist, Ramp and Cargo Standard and Training (Technical Services).
What We Offer
- Fly anywhere we fly for free with your friends and family to explore the world;
- Hybrid working with flexibility in workplace and working hours to foster work-life harmony;
- Open office to collaborate, connect, and share great ideas;
- Energetic and multicultural teammates from up to 50 nationalities;
- Company-organized shuttle buses connecting the workplace with major locations in the HK Island, Kowloon, and N.T.
Estimated Salary: HKD $60,000 - HKD $80,000 per annum
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