Digital Cargo Specialist
4 weeks ago
Role Overview
Cathay Pacific Airways Limited is seeking a skilled Cargo Digital Specialist to join our team. The successful candidate will be responsible for supporting the product owners in the Cargo Digital team in developing cargo digital products in commercial/sales or operations areas.
Key Responsibilities- Support product owners in developing cargo digital products, including cargo customer relationship management systems, case management systems, and frontline operations mobile apps.
- Work in agile delivery teams to collect business requirements, create user stories, prioritize development, and plan releases.
- Be the key contact for global users in the Cathay Cargo network, collecting feedback and improving digital products.
- Monitor the performance of digital products, including errors and pain points.
- Collaborate with IT to ensure the use of latest technologies across cargo digital products.
- Bachelor's degree in a related field.
- Minimum 2-3 years of experience in the digital-related field.
- Strong digital product management background, with experience in driving user engagement and communication for improvement.
- Advanced understanding of Scrum and Agile methodologies.
- Experience in Salesforce Salescloud or other customer relationship management systems is a plus.
- Good project management skills, commercial and operation acumen, and analytical skills.
- Strong communication and interpersonal skills, with the ability to interact with people at all levels and from different cultural backgrounds.
Cathay Pacific Airways Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.
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