Senior IT Specialist
2 months ago
About the Role
Hong Kong Air Cargo Terminals Limited is seeking a skilled IT Specialist to lead our Production Control team in maintaining high-quality IT services. The ideal candidate will have experience in implementing and enforcing ITIL processes, with a strong focus on quality and security.
Key Responsibilities
- Lead a small team to maintain quality IT service through smart adoption, enforcement, and continuous refinement of ITIL framework and associated processes.
- Manage production system privileged accounts and ensure timely password release for resolving incidents.
- Provide technical guidance to subordinates in day-to-day operations and support activities.
- Coordinate and align with project team and IT support teams on new project rollout approach and arrangement.
Requirements
- Degree in Computer Science, Information Technology, or related disciplines.
- 5-7 years hands-on experience in implementing and enforcing ITIL processes in sizeable in-house environments.
- ITIL v3 and v4 certification is highly preferred.
- Good communication and presentation skills in English and Cantonese, both spoken and written.
What We Offer
A competitive and comprehensive remuneration package, including Chinese New Year bonus, discretionary bonus, transport subsidy, employer-topped-up MPF contributions, medical benefits, voluntary dental coverage, life insurance, birthday leave, extra annual leave, marriage leave, maternity leave, paternity leave, newborn baby gift, sports centre, and free shuttle bus.
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