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Head of Ground Services and Operations
1 month ago
{"Role Purpose": "Drive a team to develop and enhance ground operations process and procedure in Passenger, Ramp, Baggage and Cargo services aspects to achieve excellent service, safety and security requirement according to regulatory and company standard; Drive the team to develop and enhance all ground operations training package including but not limited to policy, material, content, licensing, recording and procedure are all up to regulatory and company requirement; Manage and upkeep the Ground Operations (including Cargo) Policy and Procedure are well established according to local authority and regulatory requirement; Timely review the current policy and procedure with all stakeholders including Commercial, Cargo Sales, Ancillary revenue, Quality Assurance, Safety and Security department, In-Flight Services in order to deliver the best industrial practice and policy; Manage and timely review company long-term service strategy, establish adequate strategic and resources planning, in order to secure and upkeep the company leading position in the industry; Prepare and participate in maintaining IOSA register and compliance in Ground Operations perspective.", "Qualifications": "Bachelor degree or equivalent; Minimum 10 years work experience with 7 years relevant experience, including 5 years in managerial role; Knowledge of all aspects of Ground Operations (including Cargo) and IOSA requirements; Excellent command of written and spoken English and Chinese (Mandarin is a plus); Advanced knowledge in Microsoft Office.", "Your Future Work Life": "Fly anywhere we fly for free with your friends and family to explore the world; Hybrid working with flexibility in workplace and working hours to foster work-life harmony; Open office to collaborate, connect and share great ideas; Energetic and multicultural teammates from up to 50 nationalities; Company-organized shuttle buses connecting the workplace with major locations in the HK Island, Kowloon and N.T.", "Key Responsibilities": "Develop and enhance ground operations process and procedure; Drive team to develop and enhance all ground operations training package; Manage and upkeep Ground Operations Policy and Procedure; Timely review current policy and procedure with stakeholders; Manage and review company long-term service strategy; Prepare and participate in maintaining IOSA register and compliance.", "What We Offer": "Free flights for you and your friends and family; Hybrid working with flexibility; Open office environment; Diverse and multicultural team; Company-organized shuttle buses.", "About Us": "Hong Kong Express Airways Limited is a leading low-cost carrier in Hong Kong, offering great value and affordable fares on one of the youngest and most modern aircraft fleets in the world. We are committed to providing excellent service, safety and security to our passengers, and we are looking for talented individuals to join our team.", "Why Work with Us": "We offer a dynamic and multicultural work environment, with opportunities for career growth and development. We are committed to innovation and excellence, and we are looking for individuals who share our values and passion for delivering exceptional service.", "Contact Us": "If you are interested in learning more about this opportunity, please contact us at [insert contact information]."}
