Head of Operations
4 weeks ago
Robert Walters Hong Kong is seeking a highly experienced and skilled Head of Operations to join our team.
Job Summary:The Head of Operations will be responsible for overseeing the daily operations of the Operations Unit, ensuring that all transactions are completed in a timely and professional manner. This includes managing the development, enhancement, and control of operating processes and systems to achieve operational efficiency.
Key Responsibilities:- Oversee the Operations Unit's daily transactions and ensure compliance with policy, guidelines, and regulatory requirements.
- Manage the departmental budget and monitor expenditure to ensure cost optimization and business requirements are met.
- Develop and maintain strong stakeholder management with key stakeholders to achieve high levels of customer satisfaction, profitability, and overall efficiency.
- Collaborate with other departments to develop best practices for operational workflow, transaction issues, new product/service development, system enhancements, and compliance requirements.
- Manage performance management, develop and reward direct and indirect reports, and act as a role model to subordinates.
- Ensure policies and procedures are followed correctly to avoid risks and uphold professional standards of operations staff members.
- Report risks and recommend actions to improve branch operations and support initiatives on operational process and system improvement.
- Participate in relevant committees and lead audits for Operations Units.
- Undergraduate degree qualified.
- Minimum of 15 years' experience in banking operations with at least 5 years in a senior role in operations management or process management.
- Leadership quality on process, people, and service excellence.
- Strong knowledge of all aspects of banking operations with substantial experience in wholesale banking.
- Strong understanding of local banking regulatory environment and regulations.
- Solid service quality, control, and process improvement skills.
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