Head of Operations

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Robert Walters Hong Kong Full time
Job Title: Head of Operations

Robert Walters Hong Kong is seeking a highly experienced and skilled Head of Operations to join our team.

Job Summary:

The Head of Operations will be responsible for overseeing the daily operations of the Operations Unit, ensuring that all transactions are completed in a timely and professional manner. This includes managing the development, enhancement, and control of operating processes and systems to achieve operational efficiency.

Key Responsibilities:
  • Oversee the Operations Unit's daily transactions and ensure compliance with policy, guidelines, and regulatory requirements.
  • Manage the departmental budget and monitor expenditure to ensure cost optimization and business requirements are met.
  • Develop and maintain strong stakeholder management with key stakeholders to achieve high levels of customer satisfaction, profitability, and overall efficiency.
  • Collaborate with other departments to develop best practices for operational workflow, transaction issues, new product/service development, system enhancements, and compliance requirements.
  • Manage performance management, develop and reward direct and indirect reports, and act as a role model to subordinates.
  • Ensure policies and procedures are followed correctly to avoid risks and uphold professional standards of operations staff members.
  • Report risks and recommend actions to improve branch operations and support initiatives on operational process and system improvement.
  • Participate in relevant committees and lead audits for Operations Units.
Requirements:
  • Undergraduate degree qualified.
  • Minimum of 15 years' experience in banking operations with at least 5 years in a senior role in operations management or process management.
  • Leadership quality on process, people, and service excellence.
  • Strong knowledge of all aspects of banking operations with substantial experience in wholesale banking.
  • Strong understanding of local banking regulatory environment and regulations.
  • Solid service quality, control, and process improvement skills.

  • Head of Operations

    1 month ago


    Hong Kong, Central and Western District, Hong Kong SAR China Robert Walters Hong Kong Full time

    Job Title: Head of OperationsRobert Walters Hong Kong is seeking a highly skilled and experienced Head of Operations to join our team. As a key member of our operations team, you will be responsible for overseeing the daily operations of our organization, ensuring that all processes are running smoothly and efficiently.Key Responsibilities:Operations...


  • Hong Kong, Central and Western District, Hong Kong SAR China CHUBB Full time

    Job Title: Head of Claims OperationsChubb is seeking a highly skilled and experienced Head of Claims Operations to lead our claims operations team. As a key member of our leadership team, you will be responsible for driving operational excellence, service quality, and process improvement across the claims process.Key Responsibilities:Develop and implement...


  • Hong Kong, Central and Western District, Hong Kong SAR China City University of Hong Kong Full time

    The City University of Hong Kong is seeking a highly skilled and experienced IT Department Head for Database Operations to join our team.As a key member of our IT department, the successful candidate will be responsible for the administration, security, and access control of our enterprise database. He or she will also be responsible for capacity planning...


  • Hong Kong, Central and Western District, Hong Kong SAR China Siemens Healthcare Limited Full time

    Job Title: Head of Diagnostic OperationsAbout the Role:We are seeking a highly experienced and skilled professional to lead our diagnostic sales team in Hong Kong. As Head of Diagnostic Operations, you will be responsible for planning, coordinating, and supervising sales activities to achieve planned yearly turnover and gross profit in assigned national...


  • Hong Kong, Central and Western District, Hong Kong SAR China Global Executive Consultants Ltd. Full time

    Job Title: Head of Credit OperationsWe are seeking a highly experienced Banking Executive to join our team as Head of Credit Operations, responsible for overseeing the administration of credit facilities and ensuring compliance with regulatory requirements.About Us:Our client, a leading global financial institution, is committed to providing innovative...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hermeneutic Investments Full time

    About Hermeneutic InvestmentsHermeneutic Investments is a rapidly growing hedge fund with a strong track record of success. We're seeking an experienced Head of People Operations to join our team in Taiwan.


  • Hong Kong, Central and Western District, Hong Kong SAR China CHUBB Full time

    Job Title: Head of New Business OperationsChubb is seeking a highly skilled and experienced professional to lead our New Business Operations team. As the Head of New Business Operations, you will be responsible for driving operational excellence, service quality, and administrative support across the New Business and Underwriting value chain.Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China TalentWeb Full time

    Head of Securities Operations - A Leadership OpportunityTalentWeb is seeking a seasoned professional to lead our Securities Operations team in Hong Kong. As Head of Securities Operations, you will be responsible for driving operational excellence, ensuring compliance with regulatory standards, and building a dynamic team culture.Key Responsibilities:Lead a...


  • Hong Kong, Central and Western District, Hong Kong SAR China foodpanda Full time

    Job OverviewAs a key member of the Commercial Department at foodpanda, the Head of Sales Operations will play a crucial role in driving business growth and shaping the company's commercial strategy. This leadership position requires a seasoned sales professional with a proven track record of success in motivating and executing within an aggressive sales...


  • Hong Kong, Central and Western District, Hong Kong SAR China Company 331 - Manulife Financial Asia Limited Full time

    About the RoleWe are seeking a highly experienced and skilled Senior Manager, Head of Asia Procurement Operations to lead our procurement operations function in Asia. As a key member of our team, you will be responsible for overseeing the end-to-end procurement intake, sourcing, contracting, and other related regional and local processes in Asia.Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China Company 331 - Manulife Financial Asia Limited Full time

    About the RoleWe are seeking a seasoned Senior Manager to lead our Asia Procurement Operations team. As the Head of Asia Procurement Operations, you will oversee the end-to-end procurement process, ensuring seamless execution and delivery of high-quality results.Key ResponsibilitiesDesign and implement an efficient operating model for in-house sourcing teams...


  • Hong Kong, Central and Western District, Hong Kong SAR China State Street Full time

    About the RoleThe Head of Alpha Operations Hong Kong will lead the Middle Office team in HK, partnering with the Head of Alpha Operations APAC, Location Head in HK, and COO to ensure seamless client experience. This role will be responsible for all aspects of service and delivery, including management of direct and indirect teams, operational risk, and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Company 331 - Manulife Financial Asia Limited Full time

    About the RoleWe are seeking an experienced Senior Manager to lead our Asia Procurement Operations team. As a key member of our procurement organization, you will be responsible for overseeing the end-to-end procurement intake, sourcing, contracting, and other related regional and local processes in Asia.Key ResponsibilitiesDesign and implement an efficient...


  • Hong Kong, Central and Western District, Hong Kong SAR China TalentWeb Full time

    Job Title: Senior Head of Securities Operations - Global Investment BankAn exciting opportunity has arisen with a leading investment bank in Hong Kong for a highly experienced Senior Head of Securities Operations. This leadership role is perfect for someone who is passionate about driving operational excellence, ensuring compliance with regulatory standards,...


  • Hong Kong, Central and Western District, Hong Kong SAR China CHUBB Full time

    Operational Leadership and Service ExcellenceThe Head of New Business Operations will be responsible for leading the operational strategy, service excellence, and administrative support across the New Business and Underwriting value chain. This role will focus on improving efficiency and effectiveness across new business and underwriting processes, driving...


  • Hong Kong, Central and Western District, Hong Kong SAR China Sanderson-iKas Full time

    Job Description:We are seeking a seasoned Senior Network Manager to serve as the Head of Network Operations & Services for a global investment firm. This is a unique opportunity for a dynamic leader to shape and drive network strategies within a recognized organization.Responsibilities:Lead a cross-functional team to ensure comprehensive delivery of network...


  • Hong Kong, Central and Western District, Hong Kong SAR China 0780 Deutsche Bank Aktiengesellschaft, Asia Pacific Head Office Full time

    At 0780 Deutsche Bank Aktiengesellschaft, Asia Pacific Head Office, we are seeking an experienced Operational Risk Manager to join our team in Hong Kong & Taiwan Coverage.Company OverviewWe are a leading financial institution with a strong presence in the Asia Pacific region. Our team is committed to delivering high-quality risk management services to our...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Job Summary We are seeking a highly experienced and skilled Senior Vice President, Team Head, Securities to lead and manage the operation of Securities & Fiduciary Services Operations at DBS Bank (Hong Kong) Limited. The successful candidate will be responsible for constantly reviewing the supporting process for securities settlement, nominee services, and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Wayfair Full time

    About the RoleWe are seeking a highly experienced and skilled professional to lead our Asia Operations team at CastleGate Forwarding. As the Head of Asia Operations, you will be responsible for overseeing all aspects of freight movement in Asia, including booking, agent management, carrier allocation, carrier management, operation of consolidation...


  • Hong Kong, Central and Western District, Hong Kong SAR China Wayfair Full time

    Job DescriptionCastleGate Forwarding (CGF) is a fast-growing digital freight forwarding organization within Wayfair's broader CastleGate Logistics network. Our mission is to provide Wayfair suppliers with turn-key Freight Forwarding services that are predictable and reliable, enabling them to scale their business efficiently.We are seeking a highly skilled...