Head of Operations

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Robert Walters Hong Kong Full time
Job Title: Head of Operations

Robert Walters Hong Kong is seeking a highly skilled and experienced Head of Operations to join our team. As a key member of our operations team, you will be responsible for overseeing the daily operations of our organization, ensuring that all processes are running smoothly and efficiently.

Key Responsibilities:
  • Operations Management: Oversee the daily operations of the organization, ensuring that all processes are running smoothly and efficiently.
  • Process Improvement: Analyze and improve operational processes to increase efficiency and productivity.
  • Team Management: Manage and develop a team of operations staff, providing guidance and support to ensure they have the skills and knowledge needed to perform their roles effectively.
  • Stakeholder Management: Develop and maintain strong relationships with key stakeholders, including customers, suppliers, and colleagues.
  • Risk Management: Identify and mitigate risks to the organization, ensuring that all operations are conducted in a safe and compliant manner.
Requirements:
  • Education: Undergraduate degree in a relevant field.
  • Experience: Minimum of 15 years' experience in banking operations, with at least 5 years in a senior role in operations management or process management.
  • Leadership: Proven leadership skills, with the ability to motivate and develop a team.
  • Knowledge: Strong knowledge of banking operations, including wholesales banking, and local banking regulatory environment and regulations.
  • Skills: Solid service quality, control, and process improvement skills.


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