Airline Operations Manager, Passenger Services and Training

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Express Airways Limited Full time
Job Description

Hong Kong Express Airways Limited is a leading low-cost carrier in the region, offering affordable fares and exceptional service to its passengers. We are currently seeking a highly skilled and experienced Airline Operations Manager to join our team.

About the Role

  • Develop and maintain passenger related policies and procedures, ensuring compliance with regulatory requirements, IATA standards, and HKE regulations;
  • Stay up-to-date with changes in regulatory or HKE requirements, evaluating potential impacts on ground operations and preparing notices for operational information distribution;
  • Design and maintain network-wise, intermodal, and station-specific training materials relevant to passenger and baggage services;
  • Evaluate options and identify the most cost-effective methodology for training delivery, managing training record retention, and preparing annual training plans;
  • Deliver trainings to both HKE staff and external service providers as required;
  • Formulate process improvement initiatives and conduct regular reviews of operating procedures and training objectives based on audit results and incident reporting analysis;
  • Work as a Ground Services representative, leading and coordinating with internal and external stakeholders for the development and implementation of new initiatives, products, and services;
  • Collaborate with service providers and authorities to support services and business development in the Greater Bay Area;
  • Provide recommendations and proposals for designing a strategic plan to enhance overall services delivery processes and customer experience;
  • Establish databases to consolidate and analyze data, prepare presentation materials for management review, and identify hazards and risks;
  • Oversaw travel is required.
Requirements
  • Tertiary graduate with at least 2 years' experience in the aviation industry;
  • Solid knowledge of passenger-related policies and procedures, intermodal operations, or training is essential, with working experience in an airline's head office being an advantage;
  • Strong presentation, analytical, and project management skills;
  • Excellent command of spoken and written English and Chinese, including Putonghua;
  • Advance knowledge of Microsoft Office.
Your Future Work Life
  • Fly anywhere we fly for free with your friends and family to explore the world;
  • Hybrid working with flexibility in workplace and working hours to foster work-life harmony;
  • Open office to collaborate, connect, and share great ideas;
  • Energetic and multicultural teammates from up to 50 nationalities;
  • Company-organized shuttle buses connecting the workplace with major locations in the HK Island, Kowloon, and N.T.

We offer a competitive salary range of HKD 550,000 - 650,000 per annum, commensurate with experience.



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