Cargo Operations Manager

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China AirAsia Full time
Job Description

A DAY IN A LIFE

As a start-up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

  • Manage and coordinate cargo operational activities of our China cargo flights to ensure the safe, timely, and cost-effective processing of our cargo shipment and/or charter flights.
  • Lead a team of Cargo Supervisors across China.
  • Implement and direct quality control for all cargo operational areas.
  • Establish, monitor, and revise policies, procedures, and service standards for our airport cargo operations.
  • Direct and ensure compliance with established AOC policies, procedures, and standards in accordance with government regulations.
  • Establish and maintain a record-keeping system for all airport cargo warehouse operations regarding volume, damages, safety incidents, productivity, etc.
  • Communicate with some or all of the following: our customer services, cargo terminal operator, our customers, load planning, AOC operations control, load control, ramp, station office, and Customs to ensure efficient and safe operation of our China flights.
  • Oversee the loading and unloading of ULDs onto aircraft at ramp if applicable.
  • Investigate, report, and implement corrective action for any incident of cargo damage or chargeable delays, cargo/mail mishandling.
  • Review all daily, weekly, and monthly operational reports to ensure proper dissemination, including but not limited to, shift reports, incident reports, monthly summary report, pay to change notices or work orders, etc.
  • Provide operations support to the sales team and ensure customer retention and customer satisfaction.
  • Assure the correct and full use of operation enabling applications like SmartKargo and the Freightchain systems.
  • Coordinate the cargo flight operations of our wet leased aircraft B737-800F (Air).
  • Ensure smooth interfaces between the different functions and cargo operations in our China stations.
  • Maintain relationship with local aviation entities and related Government Dept to ensure the smooth handling of our cargo flights in China.
  • Monitor performance of the subcontractors like CTO and airport ground handling agents and initiate corrective measures with our station office in case of non-performance.

At the onset, you may be culture-shocked working in AirAsia and with the Teleport team. To help you adapt better, we would like to share our beliefs on leadership. Put simply, you are a leader, we all are leaders, and good leaders:

  • Roll up their sleeves as needed, and never delegate work that one would not be willing to do themselves.
  • Do what is needed to get things done, as they believe speed is more important than anything else to effect change.
  • Over communicate, particularly as they are all quite autonomous.
  • Take care of our staff, and treat them as they would want to be treated.
  • Are rigid on goals, but flexible on the details.
SKILLS

These are minimum-requirement skills and a 'must-have' for the role:

  • Strong understanding of Cargo Operation, Ramp Operation, Flight Operation, Cargo Handling Procedures, etc.
  • Must understand aviation regulations under Greater China area.
  • Ability to read, fluently speak, and understand the English language and Chinese Mandarin language.
  • Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
  • Must be able to work weekends, holidays, and days off.
  • Other duties as assigned.

These are skills that are 'nice-to-have' and will make you stand out in the job application:

  • Proficient with Microsoft Office and general computer skills.
  • Versatility, flexibility, and ability to work within a constantly changing environment with ease.
  • Excellent verbal and written communication skills.
  • Proven ability to handle multiple projects and meet deadlines.
  • Excellent interpersonal, leadership, and management skills.
  • Ability to deal effectively with a diversity of individuals at all organizational levels.
  • Commitment to excellence, ethics, and high standards.
  • Ability to work independently and facilitate the operations.
  • Demonstrated ability to prioritize and delegate.
QUALIFICATIONS & EXPERIENCE

Has an undergraduate degree.

5-8 years experience working in a sales-related role.

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be the best. We committed to creating a diverse work environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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