Retail Banking Professional
4 weeks ago
Hang Seng Bank Limited is committed to delivering exceptional service excellence. Our team members are our most valuable assets, and we strive to provide a dynamic working environment, excellent career development opportunities, and competitive compensation packages.
Our Retail Distribution Focus
Hang Seng's Retail Distribution is dedicated to personal wealth management and financial services. Our one-stop wealth management initiatives cater to both affluent and mass integrated account customers. With over 290 branches and automated banking centers, including around 60 Prestige Banking Centers for high-end personal customers, we serve a significant portion of Hong Kong's adult population while offering a wide range of products to our valued customers.
Key Responsibilities
As a key member of our team, you will be responsible for providing quality customer service to our retail customers in our branch network. You will proactively identify customer needs and offer appropriate banking services and solutions. You will also participate in promotional campaigns to acquire new business and strengthen customer loyalty. Additionally, you will maintain awareness of operational risks and adhere to relevant policies and guidelines.
Requirements
We are seeking a high-caliber professional with a university degree or associate degree, or HKCEE/HKDSE holders with relevant working experience. Relevant professional qualifications in insurance and investment are an advantage. You should possess strong service and sales orientation, be self-motivated with good communication skills, and be proficient in both English and Chinese. Proficiency in Putonghua is an added advantage. You should also have a high level of customer-centricity mindset with a dedication to delivering exceptional quality services for customers. Ability to manage complex interactions effectively and a strong desire to learn and work in an Agile environment are essential.
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