Retail Banking and Wealth Management Leader

14 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time
About HSBC

HSBC is a leading global banking and financial services organization serving customers in over 80 countries. We are committed to building a culture where all employees are valued, respected, and empowered to achieve their best.


Job Overview

The Branch Manager will lead the branch team to deliver excellent customer service and achieve business objectives. The successful candidate will have experience in retail banking and wealth management, with strong leadership and people development skills.


Key Responsibilities
  • Lead and manage the branch team to deliver branch plan, including leads/sales prospect management and overall customer experience.
  • Create and maintain an environment where the branch team maximizes performance and provides the highest quality service.
  • Optimize cost through effective resource management within the branch.
  • Ensure a consistently high level of service delivery to increase customer satisfaction.
  • Coach managers and the team to achieve business goals and effectively meet customer needs.
  • Foster a customer-centric ethos and use customer insight to continually enhance the customer experience.
  • Manage and guide staff in the sales process model, personal financial review, product knowledge, and proper sales techniques of our products to expand customer relationships, meet established performance objectives, and contribute to maximized economic profit.

Requirements
  • University level education in business or a related discipline preferred.
  • Experience in branch and sales management.
  • Proven ability in Retail Banking and Wealth Management.
  • Proven and progressive management experience.
  • Strong business acumen and decisive judgement.
  • Strong marketing, sales, management planning, financial, leadership, project management, people management, and communication skills.
  • Prominent people development mindset.
  • Display sustained motivation, resilience, and positivity.
  • Proven ability to multi-task in a fast-pace work environment and prioritize work assignments.
  • Ability to use numerical data to effectively manage branch performance.
  • Solid industry and sector knowledge.
  • Good knowledge of Wealth and Retail distribution techniques and models.
  • Holder of relevant insurance and investment licenses and compliance with related Continuing Professional Development (CPD) requirements.
  • Good command of Cantonese and English. Mandarin is advantageous.

Salary Range

We offer a highly competitive salary range of HK$450,000 - HK$600,000 per annum, depending on experience.



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