Retail Capability Leader

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Aesop Full time

The Retail Capability Leader is responsible for building retail capability and driving performance within their Region. Through consistent planning and execution, they ensure all retail employees are trained and developed to deliver the highest standard of retail practices and processes, resulting in exceptional customer experience and strong retail results.

Key Responsibilities:

  • Optimise learning and performance
  • Drive customer experience excellence
  • Deliver on brand purpose
  • Synergise business, operations, and learning

Requirements:

  • Background in facilitation and coaching
  • Specialised knowledge in learning methodologies and adult learning principles
  • Accomplished at team building, motivation, and development
  • Proven ability to analyse performance and take appropriate responsive actions
  • Track record of strong relationship management and collaboration
  • Ability to problem solve and make decisions within business boundaries
  • Strong written and verbal communication skills
  • Excellent commercial acumen


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