Retail Performance and Capability Lead

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Aesop Full time
Job Description

The Retail Training & Performance Manager has the primary responsibility to build retail capability and drive performance within their Region. Through consistent planning and execution, they ensure all retail employees are trained and developed to deliver the highest standard of retail practices and processes, resulting in exceptional customer experience and strong retail results.

Key Accountabilities:
  • Optimise learning and performance for retail employees.
  • Drive customer experience excellence by developing technical and interpersonal skills.
  • Deliver on brand purpose by elevating customer experience and driving retail performance.
  • Synergise business, operations, and learning to achieve organisational goals.
Requirements:
  • Background in facilitation and coaching with a focus on adult learning principles.
  • Specialised knowledge in learning methodologies and their application in retail environments.
  • Accomplished at team building, motivation, and development with a proven track record of success.
  • Proven ability to analyse performance and take appropriate responsive actions to drive improvement.
  • Strong relationship management and collaboration skills with the ability to problem solve and make decisions within business boundaries.
  • Excellent commercial acumen with a deep understanding of the retail industry.

In this role, you will be responsible for leading the development and implementation of training programs that enhance retail employee capabilities and drive business results. You will work closely with cross-functional teams to identify areas for improvement and develop strategies to address them. Your expertise in learning methodologies and adult learning principles will be essential in designing and delivering effective training solutions.

This is an exciting opportunity to join Aesop as a key member of our leadership team. As a Retail Performance and Capability Lead, you will have the chance to make a significant impact on our business by driving improvements in retail employee performance and capability. If you are a motivated and experienced professional with a passion for learning and development, we encourage you to apply for this role.



  • Hong Kong, Central and Western District, Hong Kong SAR China Aesop Full time

    The Retail Training & Performance Manager has the primary responsibility to build retail capability and drive performance within their Region. Through consistent planning and execution, they ensure all retail employees are trained and developed to deliver the highest standard of retail practices and processes, resulting in exceptional customer experience and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dior Full time

    Company OverviewDior is a luxury fashion house that values excellence and innovation in the retail industry.Estimated Salary:$60,000 - $80,000 per yearJob DescriptionThe Retail Performance Development Specialist will play a crucial role in leading business development, implementation, and setting Dior Retail Standards. This includes improving and ensuring...


  • Hong Kong, Central and Western District, Hong Kong SAR China Global Executive Consultants Ltd. Full time

    Job SummaryWe are seeking a high-caliber Luxury Retail Performance Manager to join our team at Global Executive Consultants Ltd.About the RoleThis is a fantastic opportunity for an experienced professional to lead and manage retail performance, driving excellence in luxury retail. As a Luxury Retail Performance Manager, you will be responsible for setting...


  • Hong Kong, Central and Western District, Hong Kong SAR China Projob21 Ltd. Full time

    Projob21 Ltd. Job Opportunity">We are seeking a highly experienced Retail Operations and Performance Manager to drive performance and operational excellence in high-end luxury fashion stores in Hong Kong.">As a key member of our team, you will plan and implement inspirational coaching programs for retail teams to deliver exceptional client satisfaction,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hermès Full time

    Main ResponsibilitiesSupport Senior Travel Retail Manager in conducting in-depth business performance analysis and identifying business opportunities.Execute and coordinate in-store initiatives to enhance store performance.Provide weekly and monthly business analysis reports, including Retail KPIs, product performance, and CRM metrics.Coordinate meetings...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    About Classy Wheeler LimitedWe are a renowned entertainment experience and solutions provider.Job SummaryWe are seeking a highly skilled Technical Solutions Lead to manage and operate our Reliability team, providing technical support to our retail stores worldwide. This is a challenging role that requires strong leadership, problem-solving, and communication...


  • Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

    Job Title:Lead Retail Store Manager - Visual CultureAbout Us:At West Kowloon, we are building one of the largest museums of modern and contemporary visual culture in the world. Our mission is to establish ourselves as one of the world's leading cultural institutions, reflecting our unique time and place in Asia's twenty-first century.Job Description:We are...

  • Retail Specialist

    1 month ago


    Hong Kong, Central and Western District, Hong Kong SAR China Aesop Full time

    About This OpportunityAesop is seeking a highly skilled Retail Consultant to join our team in Hong Kong. The successful candidate will have a proven track record in retail, with a focus on products requiring specialist knowledge and demonstration-based sales techniques.About YouWe are looking for an individual who is passionate about delivering exceptional...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hermès Full time

    Role SummaryWe are seeking a highly motivated Senior Retail Operations Manager to lead our Travel Retail Asia team. This is an exciting opportunity for a results-driven professional to drive business growth, improve store operations, and develop high-performing teams.About the RoleThe Senior Retail Operations Manager will be responsible for assisting the...


  • Hong Kong, Central and Western District, Hong Kong SAR China Empower Partners Search Full time

    About Our Client:Elevate your career with Empower Partners Search as we seek a seasoned Country General Manager, Hong Kong – Retail Hospitality Business to spearhead our retail expansion in the dynamic Hong Kong market.Job Summary:We are looking for a strategic leader to drive business growth, optimize operations, and strengthen our position in the...


  • Hong Kong, Central and Western District, Hong Kong SAR China Global Executive Consultants Ltd. Full time

    Job SummaryWe are seeking a seasoned Senior Retail Manager to lead our luxury retail operations and drive business growth. As a key member of our team, you will be responsible for setting performance standards, managing store operations, and developing sales strategies to meet KPIs.Key ResponsibilitiesDrive Retail Excellence: Set high standards for retail...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    About Hang Seng Bank LimitedWe are committed to service excellence, with a focus on enhancing our performance for customers and providing best-in-class products and services.Estimated Salary: HKD 120,000 - 180,000 per annumJob DescriptionPrincipal Responsibilities:Develop value propositions for mass retail and strategic segments, building corresponding...


  • Hong Kong, Central and Western District, Hong Kong SAR China HARBRIDGE PARTNERS Full time

    Company OverviewHARBRIDGE PARTNERS is a leading player in the retail banking industry, committed to delivering exceptional client service and driving business growth.Salary: HK$500,000 - HK$700,000 per annumJob DescriptionWe are seeking a highly experienced and motivated Division Manager or above to lead our Elite Retail Banking Team. As a key member of our...


  • Hong Kong, Central and Western District, Hong Kong SAR China Projob21 Ltd. Full time

    About UsProjob21 Ltd. is a renowned organization that values excellence in retail operations and performance.


  • Hong Kong, Central and Western District, Hong Kong SAR China PVH Full time

    Design Your Future at PVHWe are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector.Lead Yourself. Lead Together. Lead the Way.The PVH Leadership Behaviors are the actions...


  • Hong Kong, Central and Western District, Hong Kong SAR China abercrombie-fitch-co. Full time

    Unlock Your Potential in Retail LeadershipAbercrombie & Fitch Co. is a global specialty retailer seeking an experienced Lead Business Development Associate to drive business growth and excellence across our retail operations.About the RoleThis leadership position plays a crucial role in fostering a culture of customer satisfaction, teamwork, and continuous...


  • Hong Kong, Central and Western District, Hong Kong SAR China NexusSearch International Limited Full time

    We are seeking a high-caliber professional to join our team as the Head of Retail Banking Product.NexusSearch International Limited is committed to excellence in its retail banking products, and we need a skilled leader to drive this vision forward.Key ResponsibilitiesDevelop and execute the business and product strategy for Assets, including Banking, Cards,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Iceland Full time

    Exciting Opportunity for a Talented Store ManagerWe are seeking an experienced and motivated Store Manager to lead our team in Cornwall & Devon. As a Store Manager, you will have full accountability for running your own store and driving operational standards to deliver sales.About UsIceland is the fastest growing multi-channel retailer in the UK and has...


  • Hong Kong, Central and Western District, Hong Kong SAR China Global Executive Consultants Ltd. Full time

    Job SummaryGlobal Executive Consultants Ltd. is seeking a high-caliber Luxury Brand Retail Operations Lead to fill the position of Senior / Retail Operations Executive – Luxury Brand.The successful candidate will be responsible for supporting the Retail Manager in implementing and executing all stores' related activities, building effective relationships...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    About Classy Wheeler LimitedWe are a leading luxury retail corporation, dedicated to delivering exceptional customer experiences and driving business growth through innovative solutions.Job SummaryWe are seeking a highly skilled Chief Retail Systems Strategist to join our team. As a key member of our IT department, you will be responsible for defining,...