Technical Sales Support Lead

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China M800 Full time

Key Responsibilities:

Reporting to the Senior Manager of Business Development, the selected candidate will serve as a technical advisor, providing both pre-sales and post-sales assistance to the team regarding SMS solutions (A2P, P2P, SMS Platform services) and Mobile Internet Platforms, including White-Label mobile applications, SDKs, and API solutions across various market segments such as carriers (fixed or international), MNOs, MVNOs, WiFi providers, OTTs, developers/integrators, mobile OEMs, and enterprise clients. Collaborating with Business Development Managers to participate in client meetings, present technical product solutions, gather customer requirements, execute sales orders post-closure, and provide ongoing account support. Designing and formulating technical solutions, coordinating with R&D, Engineering, and product teams to establish the scope of work documentation for stakeholder approval. Overseeing assigned special projects by closely collaborating with multiple teams within the organization (including R&D, product, engineering/operations support, legal, and billing teams) to ensure the successful delivery of services and solutions to clients, adhering to agreed timelines, budgets, and contractual obligations.

Ideal Candidate Profile:

A university degree in Computer Science, Engineering, or related fields, with relevant experience considered equivalent. 3-5 years of technical experience in IT or telecommunications services, with a preference for direct engagement (technical proposals, quotations, contractual discussions, project management) with clients across various countries. Familiarity with topics such as: A2P/P2P SMS, SMPP, C7, HTTPS APIs, Mobile Applications, Software Development Kits, Mobile Value-Added Services, 3G/4G/WiFi technologies, Voice over IP solutions, Unified Communications, Cloud Computing services, Big Data, CRM, e-Commerce, and OTTs, along with a readiness to learn new technologies and solutions. Proficiency in English and Chinese (written), with spoken fluency in Putonghua and Cantonese. A customer-centric mindset, outgoing personality, and a strong drive to exceed customer satisfaction while ensuring tasks are completed efficiently. Excellent communication and presentation skills. A diligent work ethic, willingness to embrace challenges, persistence, energy, and passion. Willingness to travel approximately 50% of the time.

We provide competitive compensation, a 5-day work week, performance bonuses, medical insurance, and complimentary lunch for the right candidate.



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