Distribution Development and Support Lead

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

About HSBC

HSBC is a world-class institution where you can specialize in Insurance and enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life, we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.

Our Business

We are a dynamic and innovative workplace, and a world of opportunities to develop your career in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realize the full potential of being part of HSBC. We pursue efficient ways of working, harnessing the latest data and technology solutions to achieve meaningful outcomes for our clients.

Our Mission

We are committed to creating broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures. We offer a wide range of life insurance products and services, and our team is dedicated to delivering exceptional customer experiences.

Job Summary

We are currently seeking a high-calibre professional to join our team as a Distribution Development and Support Lead. As a key member of our team, you will be responsible for developing and implementing distribution strategies to drive and support high insurance growth and profitability from the retail banking channel.

Key Responsibilities

  • Formulate and implement overall distribution strategies to drive and support high insurance growth and profitability from the retail banking channel.
  • Influence and manage new business by providing targeted distribution support to maximize top and bottom-line benefits and achieve targets.
  • Be the first point of contact for Insurance Specialists leaders, driving retail channel management in aspects of relationship management, technical product support, and training support.
  • Work closely with all internal parties of HSBC Insurance to optimize end-to-end sales processes and maximize customer, relationship management, and sales experience.
  • Support product development with internal product teams by identifying new product opportunities based on competitive intelligence, market trends, customer demand, and analysis.
  • Manage and review distribution Management Information reports to monitor business flow, including tracking of sales, market trends, and conducting retention analysis to manage business mix and market trends.
  • Collaborate with different departments to drive the implementation of new insurance initiatives, including Product, Marketing, Process, Regulatory, etc.

Requirements

  • Degree required, with preference for advanced degree completion.
  • Solid experiences in Insurance or Banking focused on product, business development, marketing, or sales.
  • Specialist product knowledge in Life products with demonstrated experience of selling and customer servicing.
  • Results-oriented with emphasis on the customer and quality.
  • Able to apply excellent commercial judgment and entrepreneurial thinking.
  • Able to create a positive working relationship with senior executives internally and externally.
  • Significant level of risk, sales quality, and compliance awareness.
  • Possess the technical and operational expertise and experience to deliver the full and complete customer and business partner quality experience individually and collectively.
  • Be a self-motivated, pro-active, self-starter with the ability to act and perform with minimal direction or instruction.
  • Customer-driven with demonstrated commitment to improving customer experience.
  • Strong interpersonal and communication skills with high written and oral proficiency in English, Cantonese, and Mandarin.

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