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Community Growth Specialist

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Dream Impact ESG Innovation Lab Full time

We are seeking a dynamic Marketing and Community Engagement Lead to join our team at Dream Impact / ESG Innovation Lab.

In this role, you will be responsible for creating engagement programs for our community of 100+ founders, including marketing our products and services online and offline, managing social media channels, and communicating with members.

The ideal candidate will have experience in corporate communications and event coordination, as well as passion for social entrepreneurial communities.

Key duties and responsibilities include developing and implementing a marketing strategy, managing internal communications, community management and development, events planning and execution, customer relationship management, and space management.

Responsibilities:
  • Develop and Implement Marketing Strategy
    • Develop a marketing strategy that meets the objectives of the organization
    • Implement key visuals for marketing posts
  • Manage Internal Communications
    • Communicate with impact partners on community updates
    • Manage WhatsApp community channels, social media channels, and newsletter
  • Community Management & Development
    • Manage members onboarding and user journey
    • Plan and launch community events and initiatives
    • Learn about business and personal objectives of tenant organizations
    • Resolve issues between members quickly
  • Events Planning & Execution
    • Build a quarterly calendar of coworking events
    • Engage all stakeholders through events such as lunch and learn sessions, appreciation events, happy hours, and themed parties
  • Customer Relationship Management
    • Direct relevant customers to the relevant person within the organization
    • Conduct tours for potential members
    • Ensure new members fit with DI's culture