Risk and Claims Specialist

2 days ago


Hong Kong Island, Hong Kong SAR China FWD Insurance Full time

FWD Insurance is seeking a Risk and Claims Specialist to lead its efforts in managing risk and ensuring seamless claims processing. As a key member of the leadership team, you will be responsible for developing and implementing strategies that enhance risk management and claims processing.

Responsibilities
  • Develop and implement market-leading strategies for underwriting and claims enhancement using data-driven insights and customer feedback.
  • Ensure alignment with FWD's overall strategy and vision, driving continuous improvement of customer journey transformation KPIs.
  • Liaise with group, market, and reinsurance partners to support underwriting and claims strategies.

About the Company

FWD Insurance is a pan-Asian life and health insurance business dedicated to changing the way people feel about insurance. We are committed to delivering innovative products and services that meet our customers' evolving needs.

Qualifications

  • Bachelor or master's degree in business or related field.
  • Minimum 15 years' experience in financial services/insurance industry, with at least 10 years in operations management, underwriting, and claims management.
  • Proven ability to lead high-performing teams and drive business growth.


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