Digital Technology Director – Channel Innovation

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

About Hang Seng Bank

Hang Seng Bank is a leading financial institution committed to delivering exceptional service excellence. Our people are our greatest asset, playing a vital role in enhancing our performance for customers and providing best-in-class products and services.

Retail Sales and Distribution – Information Technology

In Hang Seng's Information Technology department, we leverage innovative technologies to continually improve our capabilities, delivering a comprehensive range of products and services that meet changing customer needs.

We strive to enhance customer experience, convenience, and choices across our distribution channels, offering secure and engaging solutions tailored to individual preferences and lifestyle expectations.

We foster creativity and collaboration to unlock the potential of our people, creating an open and progressive workplace where everyone can thrive.

We develop deep expertise in financial technologies, consulting, and partnering with our business to deliver customer-centric propositions in an agile manner.

We are currently seeking a high-calibre professional to join our team as Digital Technology Director – Channel Innovation.

Key Responsibilities

  • Work closely with Group/Regional IT to understand the Group's direction and provide solutions to HASE business areas.
  • Develop effective technology support for WPB through defining IT strategy, providing IT consultation, and delivering IT solutions to achieve strategic goals and efficient operations.
  • Collaborate with architects, business analysts, development managers, software specialists, and engineers to ensure delivered projects/solutions meet budget, timeline, and quality objectives aligned with business strategy.
  • Contribute to the development, implementation, and oversight of policy and governance frameworks, procedures, and standards to ensure effective risk management, quality control, and compliance.
  • Provide ongoing support and maintenance for production systems and system enhancement to support strategic business growth and development.
  • Manage supply and demand pipeline and provide guidance for making decisions to achieve goals and deliver products aligning with business objectives.
  • Lead a team, accountable for team performance, focusing on continuous improvement from a productivity, service, quality, training, and effectiveness perspective.
  • Ensure products and services maintain compliance with mandatory and regulatory requirements and control objectives within the risk and controls framework.
  • Responsible for ensuring group controls are maintained within team activities and remediation activities are resolved swiftly.
  • Accountable for operational stability, integrity, and availability of products and services supported by the team.

Requirements

  • University degree in Computer Science/Computer Engineering/Information Technology/Information System or related disciplines.
  • Minimum 13+ years' experience in IT Programme/Project Management.
  • Experience in managing IT projects in complex environments, preferably on a regional or global scale.
  • Manage a diverse team of IT professionals in delivering growth, regulatory, risk & control, and efficiency changes.
  • Strong leadership and people management skills and stakeholder management experience.
  • Good interpersonal and communication skills and the ability to manage in a dynamic and matrix environment.
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.
  • Proficiency in both English and Chinese (Cantonese & Mandarin).

Our total remuneration package includes a salary range of HK$1,200,000 - HK$2,500,000 per annum, depending on experience and qualifications.

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