Senior Scheduling Coordinator
2 days ago
Rentokil Initial is a leading provider of pest control, toilet hygiene, and workplace hygiene solutions in Hong Kong. With over 59 years of experience, the company has established an extensive network of around 400 professional experts.
The role of Senior Scheduling Coordinator plays a crucial part in supporting Sales teams to drive business growth through efficient scheduling within routes. This involves receiving inbound customer communications relating to service scheduling requirements, addressing reported issues/complaints within the scheduling system, and monitoring services delivery status through daily task reviews and re-schedules.
As a Senior Scheduling Coordinator, you will be responsible for completing daily transaction tasks within the internal scheduling system based on field reports to enable billing and payment collection. Additionally, you will communicate with service leaders on order processing, follow up logistics, and warehouse to ensure uninterrupted route activation.
In this role, you will have the opportunity to work digitally and move towards a paperless environment. You will also be tasked with organizing and monitoring data of correspondence and records by using the internal system, as well as generating and preparing service reports where required.
To succeed as a Senior Scheduling Coordinator, you will need to possess strong organizational skills, attention to detail, and excellent communication skills. A higher diploma or above with at least one year of working experience in scheduling or booking in the service industry would be advantageous. Proficiency in MS Office and Chinese typing, as well as Google enterprise solutions (Doc, Sheet, Slide), is also essential.
We offer a competitive salary of **HK$43,000 - HK$53,000 per month**, depending on experience, plus additional benefits such as medical insurance, dental insurance, annual medical check-ups, and learning & development programs. If you are motivated and eager to learn, we encourage you to apply for this exciting opportunity.
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