Desktop Support Expert

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China systemsGo Full time

We are seeking a Technical Support Specialist to join our team in Tokyo.

About the Role

This mid-senior level position requires a strong technical foundation, excellent communication skills, and a passion for staying up-to-date with industry trends.

Key Responsibilities
  • Deliver technical support: Provide timely and effective assistance to end-users, ensuring minimal downtime and maximum productivity.
  • Build strong client relationships: Foster trust and loyalty by delivering outstanding customer service, actively listening to client needs, and exceeding expectations.
  • Troubleshoot and resolve technical issues: Diagnose and resolve complex IT problems efficiently, minimizing disruptions to business operations.
  • Collaborate effectively: Work closely with cross-functional teams to implement IT solutions, gather requirements, and share technical expertise.
  • Ensure system uptime and performance: Proactively monitor system health, perform regular maintenance, and implement necessary upgrades.
  • Stay current with technology: Continuously expand technical knowledge and skills to stay updated with industry trends and best practices.
About systemsGo

systemsGo is a respected IT Consulting, IT Services and IT Project Management company with a strong presence in the Asia Pacific region.



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