Insurance Claims Assistant

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Sun Life Full time
Job Description

As a key member of our team, you will play a crucial role in managing the daily claims operation and ensuring that claims are processed in accordance with our service standards, operational procedures, and guidelines.

Key Responsibilities:
  • Assist the Claims Manager in managing the daily claims operation and ensuring that claims are processed in accordance with our service standards, operational procedures, and guidelines.
  • Perform claims adjudication, processing, checking, and approval according to claims authority.
  • Handle enquiries and complaints from internal and external customers.
  • Assist team members in handling and resolving complicated claim cases.
  • Prepare and consolidate claims reports for management.
  • Monitor shortfall payments from members.
  • Undertake other projects and support business initiatives as assigned by management.
Requirements:
  • Higher Diploma or above with 2 years of solid claims experience.
  • Professional qualifications such as FLMI/ICA are an advantage.
  • In-depth understanding of claims practice.
  • In-depth knowledge of group life and medical products.
  • Proficient in both spoken and written English & Chinese.
  • Hands-on PC skills in using MS Word and Excel.
  • Strong interpersonal, analytical, and communication skills.
What We Offer:

We offer a 5-day work schedule, attractive salary, MPF, group life, and group medical insurance, as well as excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates.

Application forms and resumes will be kept for a period of 24 months after completion of the recruitment process. All information will be held in strict confidence and only used for recruitment purposes.



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