Claims Officer

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Full time

Job Summary

We are seeking a skilled Claims Officer to join our team at Zurich Insurance Company. As a Claims Officer, you will be responsible for managing standard own damage claims, Third-Party Property Damage (TPPD) & Recovery cases in a customer-centric manner.

Key Responsibilities

  • Handle first-party claims, taking responsibility to resolve all enquiries from customers and external contacts.
  • Develop a claims case strategy to ensure appropriate reserves are assigned, investigations are conducted, and suppliers are engaged.
  • Acquire and organize relevant evidence and information to accurately assess claim value and recognize potential fraud/recovery indicators.
  • Review, resolve, and finalize claims within authority limits, ensuring settlement at an optimum level.
  • Adhere to local regulatory and governance requirements throughout the claim lifecycle.

Requirements

  • Degree/Associate Degree/Diploma holder or equivalent working experience.
  • ANZIIF/ACII would be an asset.
  • Knowledge of claims agreements and policy cover interpretation.
  • Technical knowledge of motor products and services.
  • Good command of English and Chinese in both written and spoken.
  • Customer-oriented with excellent communication and interpersonal skills.
  • Strong team player, willing to learn, and able to work independently and under pressure.
  • Self-motivated, analytical, and detail-minded in problem-solving.
  • Strong sense of responsibility with high-level integrity and trust.
  • Desire to learn and be flexible to business change.

About Zurich

Zurich Insurance Company is an equal opportunity employer that values diversity and inclusivity. We take an optimistic approach by focusing on the positives and constantly asking What can go right? We are committed to creating a work environment that is supportive, inclusive, and empowering for all employees.


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