Claims Governance Specialist
2 months ago
Job Summary
We are seeking a highly skilled Claims Governance Specialist to join our team at Zurich Insurance Company. As a key member of our Claims function, you will play a critical role in ensuring good governance and managing risks across the department, while maintaining compliance with all Local and Group policies and regulatory requirements.
Key Responsibilities
- Collaborate with the Claims team to support the delivery of a customer-focused yet policy-compliant claims operation.
- Work with the Local, Regional, and Group Claims teams on governance matters, including the implementation of Global Claims Guidelines and other Local and Group policies and regulatory requirements.
- Participate in projects and provide advice on customer-focused but policy-compliant best practice solutions.
- Maintain department best practices, guidelines, and training materials for Claims operational procedures.
- Monitor policy adherence, identify breaches and issues, and assist with mitigating actions.
- Conduct annual gap assessments and risk assessments to policy requirements and assist with action plans to close gaps.
- Provide support to the Claims team on governance matters, including managing claims authority delegations and issuing Letters of Authority.
- Handle Compliance, Risk Management, Group Audit, external audit enquiries, and facilitate audits/reviews.
- Participate in governance meetings and prepare regular and ad-hoc management reports.
Requirements
- University graduate with a degree in a relevant field.
- At least 3 years of claims-related experience in the insurance industry.
- Strong analytical and detail-oriented skills.
- Proactive with a customer-focused and continuous improvement mindset.
- Good relationship/stakeholder management and communication skills.
- Ability to participate in meetings with the management team and handle conflicting views.
- Proactive, self-organized, with good planning skills and ability to manage deadlines.
- Able to work independently with minimal supervision.
- Good report writing and presentation skills.
- Good command of written and spoken English and Cantonese.
About Zurich
Zurich Insurance Company is a leading global insurer that takes an optimistic approach to business. We focus on the positives and constantly ask 'What can go right?' We are an equal opportunity employer who values diversity and inclusion in the workplace.
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