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Customer Service Officer

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full time

At Prudential, our mission is to serve as partners in every individual's journey and safeguard their future. We foster a culture that values diversity and promotes inclusion for our employees, clients, and stakeholders. Our environment empowers our workforce to excel and make a significant impact, while we actively support their career aspirations. We are committed to making Prudential a workplace where you can Connect, Grow, and Succeed.

Key Responsibilities

  • Provide exceptional service that enhances customer satisfaction, bolsters the company's reputation, and ensures compliance with regulatory standards.
  • Meet performance metrics for the Customer Service Centre, including response times, handling durations, and Customer Satisfaction scores.
  • Identify service deficiencies by sharing insights and feedback across departments (e.g., Policy Administration, Claims, Marketing, IT) to enhance the overall customer experience.

Qualifications

  • Bachelor's degree; FLMI & ACS designations are advantageous.
  • Completion of IIQE Paper I, III & V (or equivalent licensing requirements).
  • A minimum of 3 years of relevant experience in a life insurance setting.
  • Experience in bank counter services is preferred.
  • Demonstrated customer service expertise across various distribution channels and client demographics.
  • Proficient in written and spoken Mandarin, with good command of Cantonese, English, and Portuguese.
  • Strong analytical and problem-solving capabilities.
  • Ability to collaborate effectively with individuals from diverse backgrounds, showcasing excellent interpersonal skills.
  • Highly organized self-starter with the capacity to meet stringent deadlines.
  • Ability to work independently under pressure and manage challenging situations with a friendly demeanor.
  • Detail-oriented with a proactive and mature approach.
  • Customer-centric and results-driven.